Field Technical Manager (Bilingual English/Korean) (Queen Creek, AZ) job opportunity at LG.

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LG Field Technical Manager (Bilingual English/Korean) (Queen Creek, AZ)
Experience: 5+years
Pattern: full-time
Country:
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Salary:
Status:

Manager

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degreeBachelor's (B.Sc.)
loacation Queen creek, Arizona, United States Of America
loacation Queen creek, A..........United States Of America

This role will be based in Queen Creek, AZ and act as a #Technical and Operational Liaison between LGEUS PRI Organization and PRI's customer companies (ex: LG Energy Solution), LGEUS HQ and LGE PRI HQ at the US PRI's project site. Manage information flow for escalated service cases to proper LGEUS & HQ personnel to facilitate timely solutions and countermeasures in support of PRI's customer companies. Responsible for managing sensitive proprietary information including software, tools and technical documentation from the factory for dissemination to PRI's customer companies. Facilitate knowledge transfer sessions, create technical documents and provide relevant training. Attend regularly scheduled factory visits to manage specific matters face to face with appropriate personnel. Manage and attend factory site visits for PRI's customer companies jobsites with applicable HQ personnel. Support of PRI's customer companies via phone, email onsite visits to bring solutions to challenging site issues. Testing and verification of system solutions for all LG PRI equipment and controls, provide documentation and knowledge transfer of important discoveries of such testing. Aftermarket process development, implementation and improvement utilizing metrics to achieve efficiency and results improvements across internal and external channels. Manages day to day field operations of all Aftermarket Field Technical Specialists, provides expert level #product knowledge, problem resolution and technical expertise and is responsible for training and mentoring of all team members. Coordinates all LGEUS & LGE PRI HQ technical knowledge sharing to facilitate timely resolution of #field related issues. __ #Operation and #management of the PRI's project site, including equipment set-up and production, customer service, safety management, and general affairs __ Manages day to day activities of PRI's customer companies __ Utilizes advanced metrics to analyze, develop and implement process development __ Manages expert level LGEUS/HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures __ Responsible for professional technical development of all field technical specialists __ Provide guidance and advice as a technical subject matter expert to ensure Field Service issues are brought from inception to resolution __ Serves as technical liaison between LGEUS PRI Organization and PRI's customer companies __ Manage information flow and knowledge transfer sessions for PRI's customer companies __ Able to understand, articulate, communicate and respond to detailed technical issues in a timely and concise manner __ Maintain current functional and technical knowledge of LGEUS PRI Organization supply battery manufacturing machines and parts for electric vehicles __ Provide expert level Product Support to internal and external customers by researching and providing solutions to challenging field service issues __ Manages Installation & Service Manual Validation Process – Verification of manuals via testing in Quality/Training Lab to improve literature for internal and external technical specialists __ Coordinate with Technical Writing team to ensure PRI's customer companies are complete, consistent, concise and unambiguous __ Accompany PRI's customer companies factory engineers in field visits to resolve escalated field technical issues __ Perform testing and evaluate equipment and controls solutions in LGEUS PRI Organization and document findings in distributable format for internal and external customers __ Perform EV battery machine set-up with LGEUS PRI & technical team engineers and partners __ Communicate directly with PRI's customer companies' production department to coordinate preventive maintenance and troubleshooting in the production area __ Daily Production Data Analysis and Report Preparation __ Preparation of documents related to CS operation and facility maintenance after facility AT, and initial response in case of issue __ PRIX & PRIX-US, manages the personnel of partner companies and shares equipment status and issues __ Maintain records of all preventive #maintenance and troubleshooting tasks

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