Technical Analyst 3-Support job opportunity at Oracle.

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Oracle Technical Analyst 3-Support
Experience: 3-years
Pattern: full-time
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Status:

Analyst

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degreeBachelor's (B.Sc.)
India

We are seeking a highly skilled Oracle #Integration #Cloud (OIC) Support Specialist to join our team. This role focuses exclusively on providing exceptional support for Oracle Integration Cloud #services, ensuring seamless integration experiences for our customers. The ideal candidate will have deep expertise in Oracle Integration Cloud, robust technical troubleshooting skills, and a passion for customer success. This position requires a proactive approach to resolving complex #technical issues and fostering customer relationships. As a Sr. #Support #engineer of the Support organization, your primary responsibility is to deliver post-sales #technical support and solutions to the #Oracle customer base while serving as a strong advocate for their needs. This includes addressing technical questions, troubleshooting issues, and resolving inquiries related to Oracle Integration Cloud services. You will be a key point of contact, facilitating effective communication and resolution for escalated cases. __ Serve as a dedicated support #specialist for Oracle Integration Cloud products and services __ Diagnose and resolve issues related to integration flows, adapters, and APIs __ Proactively monitor #integration performance and recommend optimizations __ Address problems involving Oracle Integration Cloud installations, configurations, and use __ Investigate and resolve issues related to data mapping, orchestration, and process #automations __ Collaborate with development teams on complex integration problems __ Provide timely and effective resolution to customer inquiries __ Advocate for #customer needs and ensure issues are resolved to their satisfaction __ Maintain strong relationships with customers, acting as their trusted advisor for Oracle Integration Cloud __ Work closely with cross-functional teams to resolve integration challenges __ Escalate critical issues to product development or higher support tiers when necessary __ Deliver clear, concise updates to customers and internal stakeholders regarding case status __ Maintain comprehensive knowledge of Oracle Integration Cloud capabilities and updates __ Develop and share best practices, troubleshooting guides, and training materials for internal and customer use

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