Enterprise Ops Services Director job opportunity at Payoneer.

Home Jobs In United States Of America Tag: Operations Enterprise Ops Services Director position at Payoneer


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Payoneer Enterprise Ops Services Director
Experience: 9-years
Pattern: full-time
Country:
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Salary:
Status:

Operations

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degreeBachelor's (B.Sc.)
loacation New York, US, United States Of America
loacation New York, US....United States Of America

Lead, inspire, and scale the #global OSE team across APAC, EMEA, and the #Americas. ‎__ ‎Define team structure, capacity planning, KPIs, and #career development paths. ‎__ ‎Set the long-term vision for OSE and align with #Payoneer’s global service strategy ‎__ ‎Serve as an executive-level point of contact for enterprise clients. ‎__ ‎Build deep #partnerships by understanding their evolving #business needs and offering tailored support and strategic guidance. ‎__ ‎Oversee client onboarding, performance reviews, issue resolution, and escalations with an emphasis on high-impact, long-term engagement. ‎__ ‎Own team performance against key #KPIs (e.g., SLA, EOTR, CSAT, NPS). ‎__ ‎Implement metrics, dashboards, and reporting frameworks to ensure accountability and transparency. ‎__ ‎Identify areas for #automation and process improvement to scale service #operations globally. ‎__ ‎Act as a strategic partner to #Sales, Product, Compliance, Risk, #Finance, and #Marketing to support client health, upsell opportunities, and issue prevention. ‎__ ‎Represent the #OSE function in executive meetings, client QBRs, and cross-departmental planning sessions. ‎__ ‎Design and implement scalable support models, tiered service strategies, and global workflows tailored to client segments. ‎__ ‎Champion voice-of-the-customer initiatives and feed insights into product development and service innovation.

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