Senior Manager - Key Accounts job opportunity at Razorpay.

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Razorpay Senior Manager - Key Accounts
Experience: 5-years
Pattern: full-time
Country:
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Salary:
Status:

Manager

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degreeGraduate Certificate
Malaysia

As a Senior #Manager – Key Accounts at #Razorpay, you will be responsible for sustaining and nurturing long-term relationships with Razorpay’s most valuable clients. This role demands a mix of strategic account #management, cross-selling, and client advocacy to ensure client satisfaction, retention, and growth. You will act as the bridge between Razorpay and its key clients, driving revenue while ensuring best-in-class customer experience. __ Build and maintain strong, trusted relationships with key client #stakeholders and decision-makers __ Drive account growth through cross-selling and up-selling Razorpay’s suite of products and solutions, ensuring achievement of portfolio quotas __ Conduct regular business reviews with clients to assess satisfaction levels, identify opportunities, and address potential risks __ Represent Razorpay in #client meetings (onsite and virtual), strengthening partnerships and building long-term trust __ Achieve client relationship targets and KPIs as set by the leadership team __ Liaise with internal teams (Product, Operations, Support, and Tech) to ensure client needs are met effectively and timely __ Escalate and resolve issues proactively, ensuring quick turnaround and high client satisfaction __ Conduct client satisfaction surveys and use feedback to improve account servicing __ Monitor and report on company performance against SLAs, flagging and mitigating #risks where needed __ Ensure accurate, updated client information and interactions are maintained in CRM tool

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