Assistant Front Office Manager(Hotel) - Soho Warehouse job opportunity at Soho House & Co.

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Soho House & Co Assistant Front Office Manager(Hotel) - Soho Warehouse
Experience: 4-years
Pattern: full-time
Country:
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Salary:
Status:

Office Manager

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degreeProfessional Certificate
loacation Los Angeles, United States Of America
loacation Los Angeles....United States Of America

At Soho House, the Front Office Assistant #Manager supports the Front #Office Manager and ensures optimal experience is had by all members, guests and #staff that interact with the front office, member #services and reception desk. __ As Assistant Front Office Manager, you will be responsible for supervising front desk agents, mitigating guest and member risk by introducing solutions and processing payments. __ A successful Front Office Assistant Manager will manage staff schedule, #inventory and bookkeeping. __ In conjunction with the Front Office Manager the FOAM ensures seamless, positive and efficient experience for all members and guests. __ Organized, engaging, professional that can quickly make decisions in a high-volume and demanding environment! __ Partner with Front Office Manager to develop, create and refine efficiency in the member and guest check in process and welcome experience __ Contribute to yearly departmental #goals, related to payroll, expenses, staffing levels and guest #service __ Responsible for monitoring and supporting daily #operations, greet hotel guests and members upon arrival __ #Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards set forth by Soho House & Co. __ Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable __ Ensure all new hires are provided a proper New Hire Training process with all new #employees __ Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and #sales budget __ Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and #staff inquiries __ Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained __ Deliver the highest standards of #customer service and process, track and report all guests’ disputes and claims

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