Senior Implementation Specialist (Remote) job opportunity at eZCater.

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eZCater Senior Implementation Specialist (Remote)
Experience: 4-years
Pattern: remote
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Implementation Specialist

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degreeDiploma
loacation Boston, Massachusetts, United States Of America
loacation Boston, Massac..........United States Of America

Prospecting Support: Be present during the #sales process to explain how #implementation would work, document requirements, help set expectations/promises early on. Develop a high-level implementation plan that outlines the steps, timeline, and resources required for a successful deployment. Communicate the implementation process clearly to the prospect, setting realistic expectations. Partner with the sales team to align on strategy and ensure a cohesive approach to addressing the prospect's needs, Provide input on proposals and RFP responses, particularly in areas related to implementation and business requirements. Offer tailored recommendations and best practices for implementation based on the prospect's unique needs. __ Client Onboarding: Serve as the primary point of contact for new #clients during the implementation phase. Conduct kickoff meetings to outline the implementation process, set expectations, and establish timelines. For integration projects, collect and evaluate #business and #technical requirements to comprehend the scope and goals of the integration. __ Project Management: Develop and manage project plans, including timelines, milestones, and deliverables. Coordinate with internal teams (e.g., sales, product development, technical support) to ensure all aspects of the implementation are completed on time, Monitor project progress and address any issues or roadblocks promptly. __ Product Configuration and Customization: Configure the company's product or service to meet the specific needs of each client. Work with clients to customize features and settings as required. Ensure all configurations are thoroughly tested before going live, Manage the creation of custom scripts, APIs, or middleware to facilitate seamless integration between different technologies. Ensure all configurations and integrations are thoroughly tested before going live, identifying and resolving issues before full deployment. __ Training and Support: Provide training sessions to clients on how to use the product effectively. Prepare for ongoing support by creating detailed documentation of the integration process, configurations, and any custom developments for future reference. Develop training materials, user guides, and other documentation to support client education. Offer ongoing support and troubleshooting during the implementation phase. __ Client Relationship Management: Build and maintain strong relationships with clients to ensure satisfaction and long-term success. Conduct regular check-ins with clients to monitor progress and address any concerns. Gather client feedback and relay it to the product development team for continuous improvement. __ Data Migration: Assist clients with data migration from their existing systems to the new platform, Ensure data integrity and accuracy during the migration process. __ Post-Implementation Support: Provide post-implementation support to ensure clients are fully operational and satisfied with the product. Conduct follow-up meetings to review the implementation process and gather feedback. Transition to the Commercial Customer Service team when customer and ezCater agree that process has stabilized.

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