Director, Network Health (Remote) job opportunity at eZCater.



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eZCater Director, Network Health (Remote)
Experience: 11-years
Pattern: remote
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Salary:
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degreeDiploma
loacation Boston, Massachusetts, United States Of America
loacation Boston, Massac..........United States Of America

Define and own the #standards that define a trustworthy, high-quality #network, setting the bar for restaurant eligibility, accuracy, and representation across the marketplace. __ Lead cross-functional efforts that span critical areas such as network policy and integrity, catalog #health and supply & category optimization. __ Develop and maintain a comprehensive network health map, quantifying supply strength and identifying gaps by cuisine, category, market, and suitability. Collaborate with Sales and Onboarding teams to direct acquisition efforts towards high-value supply gaps, customer requests, and strategic restaurant partners. __ Establish a proactive quality governance program that prevents low-quality or non-compliant listings from entering the marketplace, protecting customer trust and platform integrity. __ Maintain a tight operating partnership between the AGC, Compliance to stand up and strengthen our trust and safety protocols. __ Partner with Product, Engineering & Analytics teams to elevate our merchandising efforts including strengthening catalog accuracy, depth of findability and supply optimization. __ Drive supply optimization initiatives (dietary coverage, packaging, photo quality, metadata completeness) to improve customer conversion and discoverability. __ Proactively detect and mitigate network risks (e.g. compliance, churn, dormant listings) before they impact customers. __ Build a culture of policy clarity, operational excellence, and cross-functional collaboration, ensuring long-term platform health. __ Lead, mentor, and develop a high-performing and engaged team, fostering a data-driven, customer-obsessed culture.

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