Technical Support Engineer job opportunity at BroadCom Inc.

Home Jobs In Ireland Tag: Engineer Technical Support Engineer position at BroadCom Inc


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BroadCom Inc Technical Support Engineer
Experience: 5+years
Pattern: full-time
Country:
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Salary:
Status:

Engineer

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degreeGraduate Certificate
loacation Cork, Kavanagh House, Ireland
loacation Cork, Kavanagh..........Ireland

Your next adventure at VMware by #Broadcom is only a click away! At VMware by Broadcom, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights. Are you passionate about learning new #technology and solving complex problems for customers? Do you like to work as part of a team? Do you like to learn from others? Do you like to share your knowledge? If the answer to these questions is yes, then VMware by Broadcom has a Technical Support role for you. You will be working on the latest and top of the line technology to become an expert in the IT industry. We take great pride in helping our engineers to develop themselves and become experts in their chosen fields. __ Learn VMware by Broadcom VCF technology to help customers troubleshoot, understand, and overcome challenges in complex environments __ Upskill on #support processes and products and understand how to work as part of a global team __ Troubleshoot customer issues with the support of tenured #engineers through acquired knowledge __ Engage regularly with VMware by Broadcom engineering teams to resolve politically and #technically escalated issues __ Progress skillset on additional product lines or become expert in a wide variety of #products and technologies related to the product portfolio __ Develop through training, learning tools, #research time, and training days __ Share knowledge and experience with newer members of the team as tenure progresses __ Resolve customer technical issues while providing world-class support __ Troubleshoot, research, and resolve issues using labs, log bundles, knowledge base, peer collaboration, and other tools __ Partner with Engineering, Field Teams, and Technical experts to resolve issues and improve #customer experience __ Update and create knowledge articles for global circulation and use __ Work in an environment of trust, ongoing development, and coaching, supported by skilled engineers and leadership __ Work Mon–Fri with flexibility to cover shifts as part of a 24x7 support structure

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