End to end Technical Manager job opportunity at Nokia.

Home Jobs In Saudi Arabia Tag: Manager End to end Technical Manager position at Nokia


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Nokia End to end Technical Manager
Experience: 10-years
Pattern: full-time
Country:
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Salary:
Status:

Manager

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degreeBachelor's (B.Sc.)
loacation Level 1, Tower No. 1, Laysen Valley, Riyadh, 12329, SA, Saudi Arabia
loacation Level 1, Tower..........Saudi Arabia

End-to-End Technical #Operations Leadership: Lead and manage E2E technical operations across Core, RAN, Transport, and IP domains, ensuring SLA and KPI compliance for availability, performance, and service quality. Drive incident, fault, problem, and change management with a focus on Root Cause Analysis (RCA), resolution, and preventive actions, while enforcing and updating Managed Services (MS) processes. __ Advanced Technical Support & Escalation: Provide 2nd level support for all escalated incidents by #analyzing faults, troubleshooting, and leveraging existing knowledge. Initiate and manage escalations to vendor L3 support, serving as the primary technical authority and escalation point for managed services #projects. __ Operational Continuity & Performance Optimization: Ensure 24x7 operational continuity, proactive fault prevention, and continuous performance optimization. Lead technical audits, service improvement plans, and ongoing optimization initiatives to enhance service delivery. __ Multi-Vendor Network Integration & Design Assurance: Oversee the integration, upgrades, and lifecycle management of multi-vendor network elements. Review and validate network designs, configurations, and operational readiness to ensure robust and efficient systems. __ Project Lifecycle Support & Operational Handover: Support the Project Execution Owner in rollout, migration, and transition-to-operations activities. Manage E2E testing, acceptance, and seamless handover of projects to operations teams. __ Automation, AI, and Service Modernization __ Key Stakeholder Liaison & Cross-Functional Coordination: Act as the single point of technical contact between Nokia, customers, and third-party vendors. Coordinate cross-functional and multi-vendor teams to ensure cohesive operations and support contract compliance, escalation management, and governance reporting. __ Performance Reporting & Analysis: Prepare and present comprehensive KPI dashboards, RCA summaries, and performance reports to both internal and customer stakeholders. Provide daily, weekly, and monthly reports to the Network Operations Center (NOC) for management and customer teams. __ Managed Services Process Evolution: Drive continuous process improvement initiatives and actively contribute to the evolution and enhancement of Nokia’s Managed Services delivery framework. __ Team Development & Culture of Excellence: Mentor #technical teams, fostering knowledge sharing, skill development, and accountability. Cultivate a culture of service excellence, innovation, and proactive problem-solving across the organization.

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