TikTok LIVE - Global Customer Service Representative, Turkish Speaking job opportunity at Tiktok.

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Tiktok TikTok LIVE - Global Customer Service Representative, Turkish Speaking
Experience: 2-years
Pattern: full-time
Country:
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Salary:
Status:

Engineering

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degreeBachelor's (B.Sc.)
loacation Cairo, Egypt
loacation Cairo....Egypt

- Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams. - Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool. - Promptly escalate critical/ high-risk cases to the appropriate authority. - Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations. - Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience. - Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations. - Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards. - Support ad-hoc projects and initiatives per business needs. __ Qualifications __ Minimum Qualifications: - BA/BS degree or equivalent practical experience. - Proficiency in Turkish is essential, as you will be required to communicate with external customers in Turkish - Requires a minimum of 2 years' experience in a customer service environment. __ Preferred Qualifications: - Experienced working for live-streaming / user-generated content platforms is a plus. - Works comfortably with #Microsoft #Word and #Excel.
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