Senior IT Operations Engineer job opportunity at Tencent.

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Tencent Senior IT Operations Engineer
Experience: 7-years
Pattern: full-time
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Salary:
Status:

Engineering

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degreeBachelor's (B.Sc.)
loacation Kuala Lumpur, Malaysia
loacation Kuala Lumpur....Malaysia

Strategic Project Delivery & Analysis • Lead full lifecycle project management of IT and digital transformation initiatives across APAC and global regions. • Prepare business cases, proposals, and reports for senior leadership and global stakeholders. • Deliver projects on time and within budget through structured methodologies (e.g. #Agile, #PMP, #PRINCE2). __ IT Operations & Shared Services Leadership • Manage day-to-day operations of a global IT Shared Services Centre supporting over 2,000+ users in 30+ locations. • Oversee IT asset management, governance controls, resource allocation, KPI/SLA compliance, and performance tracking. • Establish and refine operating frameworks, SOPs, and escalation procedures to drive service quality and resilience. • Lead teams of engineers and analysts; ensure high service availability and rapid incident resolution. • Run a 24/7 IT Shared Services Hub with 99.90% uptime using SRE principles (SLIs/SLOs, incident postmortems). • Replace manual workflows with Python/RPA scripts, Terraform, or chatbots (e.g., Slackbot for access requests). • Asset lifecycle management (Manage tangible and intangible full lifecycle asset management, ServiceNow or similar product). • Lead a team handling Mac/Windows/Linux fleets, AV systems, and office networks (Wi-Fi, IOT devices). • Lead IT portions of audits and automate compliance evidence collection, Enforce SOC2/ISO27001 controls (device encryption, SSO, endpoint detection). __ Financial & Cost Management • Support financial planning including cost projection and optimization, P&L alignment, and vendor contract management. • Align financial planning with strategic IT goals to maximize return on investment and drive cost efficiency. __ Customer Experience & Service Excellence • Drive operational excellence through process standardization, automation, and Lean improvements. • Collaborate with regional stakeholders to identify pain points, improvement opportunities, and automation potential. • Monitor and enhance customer experience metrics, ensuring user satisfaction and service quality. __ People & Performance Management • Coach and mentor a team of 10+ IT operation specialists; overseeing performance reviews, skills assessments, training, and career development planning for team members. • Foster a culture of accountability, agility, and high performance across the operations and project teams. __ Who We Look For Education & Experience • Bachelor’s degree in IT, Engineering, Business, or a related field. • Minimum 7 years of experience in IT project and operations management, ideally within shared services or MNC environments. • Proven experience in P&L ownership, cost management, cost optimization, and strategic vendor engagement. __ Technical & Operational Expertise • Hands-on experience in IT asset management, data analytics, process digitalization, and automation. • Proficient in project and ticket management tools such as Jira, Confluence, and ServiceNow. • Strong grasp of ITIL, Agile/Scrum/Lean methodologies, and project governance frameworks (e.g., PMP, PRINCE2). __ Soft Skills & Domain Relevance • Bilingual proficiency in English and Chinese (spoken and written) to interact with stakeholders in China HQ and other regions; familiarity with APAC cultural practices is a plus. • Ability to thrive in fast-paced, high-growth environments, particularly in the internet or technology industry.

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