Operations Manager - OSS job opportunity at Nokia.

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Nokia Operations Manager - OSS
Experience: 7-years
Pattern: hybrid
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Service Operations

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degreeBachelor's (B.Sc.)
loacation Chennai, Tamil Nadu, India
loacation Chennai, Tamil..........India

Serve as the primary customer interface for OSS operational matters, ensuring effective communication and collaboration. Manage service delivery against SLAs and KPIs, driving continuous improvement initiatives. Lead technology and process innovation efforts, identifying automation opportunities and recommending enhancements. Coordinate response and support during high-severity incidents, acting as an escalation point. Conduct post-implementation reviews of critical changes and guide follow-up actions with service managers and teams. Establish and maintain relevant KPIs and metrics to evaluate process effectiveness and inform data-driven decisions. Document standard service management procedures, ensuring compliance and up-to-date information. Facilitate workshops and training sessions to foster a culture of continuous improvement and operational excellence. Support 3rd party (e.g., vendor) management by providing input on service level requirements and feedback on 3rd party performance. Must be available 24/7 for major escalation via on-call support __ Your skills and experience Must-Have: Minimum 7 years of experience in technology management within telecommunications or IT. Strong knowledge of Incident, Problem, and Change Management frameworks such as ITIL v4. Proven experience in managing #vendors, #KPIs, and #SLAs effectively. Excellent relationship management skills with customers and internal stakeholders. Ability to manage multiple high-priority projects and adapt to changing requirements. Nice-To-Have: Certification in Lean Six Sigma or similar process improvement methodology. Experience in telecommunications and datacentre networks from a technology perspective. Ability to translate customer requirements into actionable business opportunities. Proficiency in process development and management. Strong conflict management skills.

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