AVP of Observability Engineering job opportunity at The Hartford.

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The Hartford AVP of Observability Engineering
Experience: 10-years
Pattern: full-time
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loacation NYCity-One Penn Plaza, United States Of America
loacation NYCity-One Pen..........United States Of America

AVP & Reliability Engineering - IE05HE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              AVP of Observability Engineering       We’re   determined   to make a difference and are proud to be an insurance company that goes well beyond   coverages   and policies. Working here means having every opportunity to achieve your goals – and to help others   accomplish   theirs, too. Join our team as we help shape the future.       The Observability Engineering team is   seeking   an accomplished and visionary AVP of Observability Engineering to lead the design, delivery, and continuous evolution of a cutting-edge,   AI   powered observability ecosystem. This leader will ensure security, efficiency, and resiliency across   The Hartford’s   technology platforms by driving innovation in monitoring, logging,   alerting , and content delivery network capabilities.   You will own a team of subject matter experts who   are responsible for   the full agile lifecycle of product development, support, and operational   responsibilities   of   maintaining   key   instrumentation platforms , and will partner with our SRE gro up   to offer the highest levels   of   availability.       In this pivotal role, you will own and   optimize   enterprise observability platforms including Splunk, Dynatrace,   Akamai,   and related tooling, while embedding Generative   and Agentic AI   capabilities to transform how we detect, diagnose, and resolve issues. Your mandate includes leveraging AI-driven insights for anomaly detection, automated RCA (Root Cause Analysis), and predictive alerting to reduce MTTR and improve reliability.       This is not just about monitoring— it’s   about predictive resilience. By combining industry-leading observability tools with   AI, you will redefine how The Hartford   anticipates   and resolves issues, ensuring exceptional customer experience and operational stability.     This role will have a   Hybrid work schedule,   with the expectation of working in an office (NYC, Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week.   Candidates must   be authorized to   work in the US   without company   sponsorship.         Key Responsibilities       Define and execute the observability strategy for The Hartford, ensuring alignment with business   objectives   and resiliency goals.   Champion innovation by overlaying   AI capabilities into observability workflows—enabling intelligent alert correlation, automated incident summaries, and proactive risk mitigation.   Oversee enterprise observability platforms including Splunk (logging, dashboards, compliance) and Dynatrace (APM, infrastructure monitoring).   Establish   OTel-first instrumentation standards   (traces, metrics, logs), semantic conventions, sampling strategies, and correlation patterns (span-to-log, service-to-customer journey).   Drive integration with cloud-native services (AWS, GCP, Azure) and containerized environments (Kubernetes, Docker).   Establish and   monitor   golden signals, error budgets, and SLOs to ensure top-quartile reliability.   Implement AI-powered anomaly detection and predictive analytics to reduce alert noise and improve incident response.   Embed   AI-driven automation for:   Intelligent log summarization and RCA.   Automated dashboard generation and KPI insights.   Conversational interfaces for observability queries using LLMs.   Define KPIs for observability maturity (e.g., % of apps logging to Splunk, alert coverage, MTTR).   Ensure compliance with Hartford’s logging and monitoring standards across applications and infrastructure.   Partner with SRE, Platform Engineering, and Security teams to deliver secure, scalable, and resilient observability solutions.   Engage with senior leadership to communicate progress, risks, and innovation opportunities.   Lead and develop a high-performing team that can   deliver   on goals and   objectives       Qualifications       10 or more years of experience in Infrastructure Engineering, SRE, Cloud Engineering, or Observability   sy s tems .   Bachelor’s or advanced degree in Computer Science, Engineering, or related field.   Proven leadership in observability or reliability engineering roles, with hands-on experience in Splunk, Dynatrace,   Akamai,   and cloud-native monitoring.   Expertise   in SRE principles, proactive monitoring, and performance optimization.   Familiarity with GenAI technologies and their application in IT operations (e.g., anomaly detection, automated RCA, AI-driven dashboards).   Strong communication   and stakeholder management skills.   Track record   of driving innovation and continuous improvement in observability practices.   Experience working in   big tech,   banking,   insurance   or other highly regulated industries strongly preferred     Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $224,800 - $337,200 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us  |  Our Culture  |  What It’s Like to Work Here  |  Perks & Benefits

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