Manager, Relationship Management job opportunity at Prudential Financial.

Home Jobs In United States Of America Tag: Relationship Management Manager, Relationship Management position at Prudential Financial


bot
Prudential Financial Manager, Relationship Management
Experience: Highly Experienced
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Relationship Management

Copy Link Report
degreeOND
loacation Newark, NJ, USA, United States Of America
loacation Newark, NJ, US..........United States Of America

Job Classification: Sales - Sales About Prudential For 150 years, Prudential has empowered customers and their families to grow and protect their wealth. We’re recognized for our integrity and our commitment to delivering on our promises. Manager, Relationship Management – GI Disability Team The Opportunity As a Relationship Manager, you’ll be the primary point of contact for Key Customers—which may include support for Disability and Absence Products.  You’ll deliver a seamless experience for your clients and business partners, ensuring operational excellence and a strong customer experience. This role requires a strong partnership mindset, a passion for service, and the ability to drive continuous improvement across the claim operations landscape. Key Responsibilities Serve as the key relationship manager for Key Customers with accountability for overall customer experience and business results. May include direct leadership of team leads and/or specialists, fostering a high-performance culture and developing future leaders. Own achievement of Key Performance Indicators (KPIs) for turnaround time, quality, and customer satisfaction; drive actions to continuously improve results through tracking, trending, auditing, and call listening. Champion the adoption of digital tools and automation to enhance service and process efficiency. Lead resolution of client escalations, ensuring timely, transparent communication and sustainable solutions. Streamline and optimize workflows, reducing non-value-add activities, internal escalations, and handoffs. Identify and proactively address themes and opportunities, collaborating cross-functionally to develop solutions. Participate in pilot initiatives, leading portions as needed. Analyze claims data and reports to identify trends, share best practices, and recommend action plans. Ensure effective execution against service agreements and business deliverables. Qualifications & Expertise Significant operational experience in claims or service, with strong contract knowledge and familiarity with standard operating procedures. Deep understanding of Short Term Disability (STD), Long Term Disability (LTD), Paid Leave (PL), Absence, Accommodations, and Waiver of Premium (WOP) products. Proven track record of exceptional communication, collaboration, and relationship management. Demonstrated experience leading leaders and developing management talent is preferred. Demonstrated ability to advocate for customer needs, apply critical thinking, and influence change across people, process, or technology. Demonstrated adaptability and openness to change in a fast-paced, evolving environment. Experience leading cross-functional initiatives and influencing without direct authority. Agile problem solver who thrives in a dynamic, cross-functional environment. # LI-IN What we offer you: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $107,300.00 to $166,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level .   Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave .   401(k) plan with company match (up to 4%).   Company-funded pension plan.   Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.   Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.    Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.    Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.   Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.    Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.   Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.   If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com .     If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance .

Other Ai Matches

Director, Systems Development - MS Fabric & Power BI (Hybrid - Newark, NJ or Tampa, FL) Applicants are expected to have a solid experience in handling Systems Development - MS Fabric & Power BI (Hybrid - Newark, NJ or Tampa, FL) related tasks
Account Associate (Hybrid) Applicants are expected to have a solid experience in handling Job related tasks
PGIM Marketing, Director, Event Manager (Hybrid) Applicants are expected to have a solid experience in handling Director, Event Manager (Hybrid) related tasks
PGIM Global Wealth - External Wholesaler for RIA (Texas) Applicants are expected to have a solid experience in handling Job related tasks
PGIM Quantitative Solutions - Investment Operations Associate Applicants are expected to have a solid experience in handling Job related tasks
Associate Manager, Planning & Analysis - PGIM Private Credit (Hybrid) Applicants are expected to have a solid experience in handling Planning & Analysis - PGIM Private Credit (Hybrid) related tasks
Senior Tax Analyst (Hybrid) Applicants are expected to have a solid experience in handling Job related tasks
Director, Product Owner - PGIM Technology (Hybrid - Newark, NJ) Applicants are expected to have a solid experience in handling Product Owner - PGIM Technology (Hybrid - Newark, NJ) related tasks
Manager, Planning & Analysis - PGIM Finance (Hybrid) Applicants are expected to have a solid experience in handling Planning & Analysis - PGIM Finance (Hybrid) related tasks
Asistente Administrativo Applicants are expected to have a solid experience in handling Job related tasks
Vice President, Annuities Divisional Sales Leader Applicants are expected to have a solid experience in handling Annuities Divisional Sales Leader related tasks
Marketing Manager (Hybrid/Newark, NJ) Applicants are expected to have a solid experience in handling NJ) related tasks
Absence Onboarding Specialist, Group Insurance (Virtual or Hybrid) Applicants are expected to have a solid experience in handling Group Insurance (Virtual or Hybrid) related tasks
Senior Data Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
Transition Manager, Pension Risk Transfer (PRT) / Hybrid Applicants are expected to have a solid experience in handling Pension Risk Transfer (PRT) / Hybrid related tasks
Specialist, Offensive Security Engineer Applicants are expected to have a solid experience in handling Offensive Security Engineer related tasks
PGIM Global Wealth - Vice President, Fixed Income Specialist Applicants are expected to have a solid experience in handling Fixed Income Specialist related tasks
Associate Actuary (Global Capabilities Modeling) Applicants are expected to have a solid experience in handling Job related tasks
Gerente Comercial Applicants are expected to have a solid experience in handling Job related tasks
Vice President, Solution Architecture Engineer – Product Delivery & Experience Applicants are expected to have a solid experience in handling Solution Architecture Engineer – Product Delivery & Experience related tasks
Senior Corporate Development Associate Applicants are expected to have a solid experience in handling Job related tasks
Lead, Tech Lead (Retirement Strategies) Applicants are expected to have a solid experience in handling Tech Lead (Retirement Strategies) related tasks