Customer Service Identity Alerts Representative job opportunity at Gen Digital.

Home Jobs In United States Of America Tag: Job Customer Service Identity Alerts Representative position at Gen Digital


bot
Gen Digital Customer Service Identity Alerts Representative
Experience: 2-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeHigh School (S.S.C.E)
loacation USA - Arizona, Tempe, United States Of America
loacation USA - Arizona,..........United States Of America

Who A re We ?   We're more than just a company; we're a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender , and CCleaner. Together, we protect over 500 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and unstoppable drive, and join us in shaping the digital world. Ready to make an impact? Join #TeamGen.     Mission and Goals (About the Role)   Protect the profitability of the organization by providing world-class service/support and 100% accuracy in member fulfillment. Promptly handle assigned queues, including inbound/outbound calls and mediations for clients/third parties, ensuring quality service delivery within Service Level Agreements (SLA). Ensure responses are completed and documented within approved company performance guidelines and systems. Strive to uphold Gen’s guiding principles of loyalty, integrity, flawlessness, empathy, leadership, ownership, collaboration, and knowledge.   Responsibilities:    Assist with inbound/outbound mediation calls to quickly stop potential identity theft for members in a fast-paced environment   Productivity & Quality Standards: accuracy, timelines, thoroughness, customer service satisfaction and responsiveness   Ability to work with wide range of computer systems and multiple screens   Display analytical thinking, organizational/time management skills and multi-tasking capabilities   Display sound problem-solving and deductive reasoning skills   Ability to follow a clearly outlined SOP process   Can closely be in team environment, representing alerts and maintain positive Gen culture   Demonstrates a high skill level of relationship building and sharp communication   Ability to build cross-functional relationship at merchant and vendor levels   Qualifications:     High School Graduate or equivalent and 2 years related experience, high level customer service in a call center environment. A college degree can be substituted for experience.   Demonstrate integrity in a professional environment   Excellent social, communication and written skills   Able to multitask and prioritize effectively within guidelines   Can identify and analyze potential problems, errors or operational/procedural issues and recommend proper solutions   Superior work ethic, attendance and punctuality required   Knowledgeable in business industry a Plus   #DL1     Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.   We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants . Learn more about pay transparency .     To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Other Ai Matches

Sr Principal Finance Analyst – CSM Finance Applicants are expected to have a solid experience in handling Job related tasks
Senior Director of Product Management Applicants are expected to have a solid experience in handling Job related tasks
Identity Restoration Specialist Applicants are expected to have a solid experience in handling Job related tasks
Senior Frontend Engineer Applicants are expected to have a solid experience in handling Job related tasks
Sr. UX Designer Applicants are expected to have a solid experience in handling Job related tasks
Product Manager Applicants are expected to have a solid experience in handling Job related tasks
Data Scientist Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager – Identity and Access Management (IAM) Applicants are expected to have a solid experience in handling Job related tasks
Principal Product Designer Applicants are expected to have a solid experience in handling Job related tasks
GTM & Growth Manager – Neo AI Browser Applicants are expected to have a solid experience in handling Job related tasks
Partner Success Manager Applicants are expected to have a solid experience in handling Job related tasks
Principal Security Information Analyst Applicants are expected to have a solid experience in handling Job related tasks
Reputation Defender Director of Product Marketing Applicants are expected to have a solid experience in handling Job related tasks
Customer Advocate Social Media Applicants are expected to have a solid experience in handling Job related tasks
Product Manager for Avast Suite Applicants are expected to have a solid experience in handling Job related tasks
GTM, Community & Social Associate Applicants are expected to have a solid experience in handling Community & Social Associate related tasks
Mobile Engineer II Applicants are expected to have a solid experience in handling Job related tasks
Senior Product Designer Applicants are expected to have a solid experience in handling Job related tasks
Sr. Experience Management Specialist Applicants are expected to have a solid experience in handling Job related tasks
Media Operations Manager Applicants are expected to have a solid experience in handling Job related tasks
Application Security Engineer Applicants are expected to have a solid experience in handling Job related tasks
Head of Banking and Credit Card Applicants are expected to have a solid experience in handling Job related tasks
Product Manager Financial Tools & Insights Applicants are expected to have a solid experience in handling Job related tasks