Técnico de Campo Senior (Teresina/PI) job opportunity at Motorola Solutions.

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Motorola Solutions Técnico de Campo Senior (Teresina/PI)
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Pattern: full-time
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Company Overview ​ At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Este departamento se dedica a fornecer tecnologia de comunicação robusta e confiável, garantindo que a conexão entre os recursos seja contínua e segura, por meio de redes e dispositivos de alta performance. O foco está nas características essenciais de uma rede de missão crítica: potência, resiliência e dispositivos especialmente projetados. Esses atributos asseguram que a comunicação seja eficaz, permitindo que os clientes apoiem suas comunidades e operações com total confiança. Job Description Manutenção e instalação: Executar manutenções preventivas e corretivas, e conduzir instalações e substituições de componentes e equipamentos. Monitoramento e suporte remoto - NOC: Realizar o monitoramento, atendimento de tickets de incidentes, diagnóstico e resolução de falhas em dispositivos do sistema de vídeo – nível 1 Suporte ao Cliente e Operação: Compreender as necessidades do Customer Service Management (CSM) e oferecer suporte proativo nas operações para garantir a satisfação do cliente. Gestão de Chamados e Tickets: Ser responsável pela abertura, tratamento e controle do fluxo de requisições de suporte e tickets Elaboração de Relatórios: Preparar relatórios de manutenção corretiva e preventiva, relatórios do sistema e procedimentos operacionais. Basic Requirements Requisitos Obrigatórios: Formação: Técnico em Telecomunicações, Elétrica, Eletrônica ou Redes CFT NR10 e NR35 CNH Válida: Categoria B. Disponibilidade para Viagens: 25% a 50% do período (base Teresina/PI). Experiência em Infraestrutura de Video, Elétrica, Torres e Cabeamento estruturado; Experiência com CFTV, Central de Alarme, Sistema de Monitoramento e Controle de Acesso. Experiência com fibra óptica; Experiência em NOC e sistemas de monitoramento Conhecimento em Redes IP, Design de Redes e Troubleshooting: Ethernet, TCP/IP, L2/L3, MPLS. Proficiência em Pacote Office e/ou Google Workspace.  Requisitos Desejáveis Conhecimento em Produtos Motorola Solutions (Compass, Vigilant, Avigilon, Pelco e/ou Indigo). Conhecimento em Zabbix. Noções de Cloud: Certificação Azure ou equivalente. Noções para Configuração de Sistemas Operacionais: Unix, Linux e Windows Server  Noções de Instalação e Manutenção de Servidores. Noções em APCO 25 e Dimetra Inglês: Conversação e escrita básica Certificação ITIL. #LI-AN1 Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.  We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

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