Senior Agent, Customer Service job opportunity at Kyndryl.

Home Jobs In India Tag: Customer Service Senior Agent, Customer Service position at Kyndryl


bot
Kyndryl Senior Agent, Customer Service
Experience: 1-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer Service

Copy Link Report
degreeGeneral
loacation Bangalore, Karnataka, India, India
loacation Bangalore, Kar..........India

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl. Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day. A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. Proficient in resolving customer issues promptly and efficiently. Experienced in providing both voice and non-voice L1 support, with the ability to empathize and collaborate with clients in real-time to resolve technical problems. Open to considering fresh graduates. Demonstrated capability to manage multiple tasks or projects while adapting to changing priorities. Skilled in utilizing time effectively to achieve optimal results. Adept at assembling comprehensive and accurate descriptions of reported issues and symptoms. Strong track record in troubleshooting, root cause analysis, and developing innovative solutions to address customer concerns. Capable of identifying basic hardware components and possessing a foundational understanding of hardware concepts. Familiar with at least one email client (e.g., Outlook, Notes) at the user level; strong questioning and probing skills relevant to issue resolution and caller context. You can become an expert on a variety of different platforms and you can earn certifications including Google Cloud, AWS, Microsoft Azure, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored! Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Who You Are Required Skills and Experience 0-1 year experience in customer service or technical support role. Flexible to work in Voice and Chat Process. Willing to work in Night Shifts / Rotational Shifts/ Weekends. Willingness to Work from Office as per Hybrid Work Model. Windows 10 troubleshooting, excellent communication skills and also customer service skills. Preferred Skills and Experience Experience working with Windows, Mac, or Linux operating systems Troubleshooting and problem-solving expertise Customer support/Technical helpdesk/Technical support experience Experience modifying approaches and adapting to customer needs You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Other Ai Matches

SAP Development and Integraiton Lead Applicants are expected to have a solid experience in handling Job related tasks
Consultant Applicants are expected to have a solid experience in handling Job related tasks
Internal Auditor Applicants are expected to have a solid experience in handling Job related tasks
Deal Maker for Local Government & Healthcare Applicants are expected to have a solid experience in handling Job related tasks
Cybersecurity Specialist Applicants are expected to have a solid experience in handling Job related tasks
Consult Partner Banking Applicants are expected to have a solid experience in handling Job related tasks
Payroll AMS IT Lead Applicants are expected to have a solid experience in handling Job related tasks
G Suite SME Applicants are expected to have a solid experience in handling Job related tasks
Private Cloud Engineer Applicants are expected to have a solid experience in handling Job related tasks
Security consultant Applicants are expected to have a solid experience in handling Job related tasks
DevOps Engineer Applicants are expected to have a solid experience in handling Job related tasks
Cybersecurity Consultant Applicants are expected to have a solid experience in handling Job related tasks
Director, Digital Workplace service, Customer technology Advisor Applicants are expected to have a solid experience in handling Digital Workplace service, Customer technology Advisor related tasks
ITIL Proces Coördinator Applicants are expected to have a solid experience in handling Job related tasks
Pre-Sales Cloud Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Deal Maker Public Sector Applicants are expected to have a solid experience in handling Job related tasks
Software Engineer - Backend Java Applicants are expected to have a solid experience in handling Job related tasks
Delivery Partner Applicants are expected to have a solid experience in handling Job related tasks
IT Strategy Consultant Applicants are expected to have a solid experience in handling Job related tasks
SAP Basis Administrator Applicants are expected to have a solid experience in handling Job related tasks
DFIR Specialist (Digital Forensics & Incident Response) Applicants are expected to have a solid experience in handling Job related tasks
Associate Director, Deal Maker / Engagement Partner Applicants are expected to have a solid experience in handling Deal Maker / Engagement Partner related tasks
Delivery Partner Applicants are expected to have a solid experience in handling Job related tasks