Lead Analyst, Operations (Functional) job opportunity at AIA Group.

Home Jobs In Malaysia Tag: Operations (Functional) Lead Analyst, Operations (Functional) position at AIA Group


bot
AIA Group Lead Analyst, Operations (Functional)
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Operations (Functional)

Copy Link Report
degreeOND
loacation Kuala Lumpur, AIA Digital+ Malaysia, Malaysia
loacation Kuala Lumpur, ..........Malaysia

Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. About the Role • First point of contact to respond to issues and queries from AIA’s Business Users from different countries. • Responsible for interacting with users (all levels) on a day-to-day basis, to understand and log all necessary information required to fulfill service requests and resolve incidents in a timely manner. • To perform troubleshooting and to provide resolutions on the issues for the respective applications within the Service Level Agreement • Liaise closely with Team Lead / Manager on escalation, reporting, new application rollout, Knowledge Transfer Transition, and other queries. As first line application support (Level 1 & 2) to group applications – SAP, Power Platform, Investment IT. Perform investigation and diagnosis of incidents with references to existing knowledge base / problem management database / list of known errors. Provide solution or workaround within stipulated Service Level Agreement. Responsible for communicating with users to understand, categorize and prioritize Incidents & Service Requests accurately adhere to IPC Process. Highlight and escalate recurring Incidents which are similar in nature and looking for permanent fix under Problem Management. Escalate Incident and Service Request tickets which are unable to be resolved to appropriate next-level resolver group. Escalate Major-Incident to Team Lead & Manager (Crisis Management). Escalate and highlight Incidents that are at risk of breaching. Closely follow up on outstanding Incidents and Service Requests till closure and ensure that users are informed about their ticket status. Provide support to Team Lead & Manager when necessary. Managed Vendor on ticket handling, resolution & knowledge capability. Maintain operation manual and related procedures. Generate monthly SLA dashboards. Perform annual user recertification. Self-initiative such as seek for process improvement or system enhancement. Manage to deliver and handle assigned task independently. Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Other Ai Matches

Associate - SG Policy Owner Services (POS) Applicants are expected to have a solid experience in handling Job related tasks
Sustainability Specialist Applicants are expected to have a solid experience in handling Job related tasks
专员，核保岗 Applicants are expected to have a solid experience in handling Job related tasks
Senior Analyst, Information Security Applicants are expected to have a solid experience in handling Information Security related tasks
Product Management, Principal Applicants are expected to have a solid experience in handling Principal related tasks
Distribution Technology & Data Platform Function Leader Applicants are expected to have a solid experience in handling Job related tasks
Specialist, High Net Worth (Tied Distribution) Applicants are expected to have a solid experience in handling High Net Worth (Tied Distribution) related tasks
Senior Analyst, Process Transformation-1 Applicants are expected to have a solid experience in handling Process Transformation-1 related tasks
Test Management, Analyst Applicants are expected to have a solid experience in handling Analyst related tasks
[AIAPP] 준법지원 담당자 (Compliance Support) Applicants are expected to have a solid experience in handling Job related tasks
Middle Office Specialist Applicants are expected to have a solid experience in handling Job related tasks
Individual Claims Management, Analyst Applicants are expected to have a solid experience in handling Analyst related tasks
Intern , Cloud Application Transformation Applicants are expected to have a solid experience in handling Cloud Application Transformation related tasks
Sr. Manager, Board Secretarial Management and External Affairs Applicants are expected to have a solid experience in handling Board Secretarial Management and External Affairs related tasks
Manager, Cloud Services Applicants are expected to have a solid experience in handling Cloud Services related tasks
Director, Automation Applicants are expected to have a solid experience in handling Automation related tasks
[AIAPP] Application Developer Applicants are expected to have a solid experience in handling Job related tasks
Senior Analyst, Digital Transformation Applicants are expected to have a solid experience in handling Digital Transformation related tasks
Agency, Intern Applicants are expected to have a solid experience in handling Intern related tasks
Business Development, Brokerage & IFA & Distribution, Principal (Senior Manager) Applicants are expected to have a solid experience in handling Brokerage & IFA & Distribution, Principal (Senior Manager) related tasks
Credit Control, Analyst Applicants are expected to have a solid experience in handling Analyst related tasks
Analyst, Medical Underwriting Applicants are expected to have a solid experience in handling Medical Underwriting related tasks
Corporate Sales Analyst Applicants are expected to have a solid experience in handling Job related tasks