Provider Relations Director job opportunity at Modivcare.

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Modivcare Provider Relations Director
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loacation Remote, AR, United States Of America
loacation Remote, AR....United States Of America

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Director – Provider Relations to join our team. This role is responsible for defining, implementing, and maintaining a compliant, effective, and efficient transportation provider network within assigned markets. The Director will oversee all programs across these markets, ensuring consistent, high-quality service delivery and operational leadership. This role will also manage client relationships and client contracts for their region. This position will drive key strategies related to provider performance, compliance, and risk mitigation, while also cultivating a culture of engagement and continuous improvement. This position will ultimately be on-site in the Little Rock area. This role… Establishes and monitors key performance indicators (KPIs) for transportation providers and prepares performance and compliance reports for leadership review. Acts as an escalation point for complex provider issues and facilitates resolutions. Provides operational guidance, compliance support, and technology training to transportation providers. Ensures provider quality standards are met and swiftly addresses any deficiencies. Leads provider relations efforts across markets in alignment with regional and corporate objectives. Partners with the Network team to execute network expansion strategies and risk mitigation plans. Oversees provider credentialing compliance and collaborates with credentialing teams to streamline processes. Coordinates with internal business units (e.g., Safety, Network Planning, Product, Finance, IT, HR, and CI) to align initiatives and secure support. Administers corrective action plans for provider contract deficiencies and approves liquidated damages when appropriate. Remains informed on industry trends, competitor activity, and regulatory developments to inform strategic direction. Champions employee engagement and development through proactive talent planning and mentoring. Creates an environment of innovation and continuous improvement through Lean initiatives and process enhancements. Leads talent strategy across state reports including succession planning, employee engagement, and performance management. Serves as main point of contact for clients and manages the client contract. May lead projects and perform other duties as assigned. Requires some local travel to meet with clients. We are interested in speaking with individuals with the following… Bachelor’s degree required. Ten (10) plus years of experience in NEMT, logistics, or healthcare preferred. Five (5) plus years of leadership experience. Advanced industry experience preferred. Contract and client management experience strongly preferred. Tableau experience preferred. Or equivalent combination of education and/or experience. Ability to lead development, execution, and deployment of provider network initiatives. Strong organizational planning and budgetary administration skills. Proficient in statistical and financial analysis techniques. High proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Excellent relationship management and process improvement abilities. Effective written and verbal communicator with strong presentation skills. Strong listening and interpersonal skills with a customer-focused, results-oriented mindset. Salary: $111,000 - $149,900 Bonus eligible based on individual and company performance. Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.  We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post --Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at  hr.recruiting@modivcare.com

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