Técnico de Campo - São José dos Campos - SP job opportunity at Unisys.

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Unisys Técnico de Campo - São José dos Campos - SP
Experience: General
Pattern: full-time
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degreeGeneral
loacation São Paulo, SP, Brazil, Brazil
loacation São Paulo, SP,..........Brazil

What success looks like in this role: Suporte aos usuários no atendimento em chamados de primeiro nível para hardware e software.  Atender chamados por ferramentas de acesso remoto, chat ou e-mail;  Instalar alguns tipos de hardware;  Configurar computadores em rede;  Manutenção de computadores, notebook Implementar novas funcionalidades que facilitem o dia a dia dos usuários. Acompanhar os chamados do início ao fim, monitorando o SLA e procurando a melhor solução. Identificar e sugerir melhorias no sistema e no processo de atendimento. Elaborar materiais que auxiliem no esclarecimento de dúvidas. Realizar gestão de ativos de TI do estoque do cliente. Configuração e resolução de problemas em dispositivos móveis (instalação de apps e configuração Android). You will be successful in this role if you have: Ensino Médio Completo – Obrigatório Inglês intermediário/técnico Conhecimento intermediário de Sistemas Operacionais. Conhecimento intermediário do Pacote Office (Outlook, Excel e Word). Conhecimento intermediário de Redes. Conhecimento intermediário de Internet (conexão, navegação, intranet, internet, configuração de proxy etc.). Conhecimento em instalação e Manutenção de Desktop e impressoras. Conhecimento em instalação e configuração de software. Habilidade em Organização e Métodos. Habilidade em Negociação e comunicação. Habilidade em Relacionamentos. Facíl acesso à região de    São José dos Campos e Vale do Ribeira. Desejamos, caso você tenha: Experiência no atendimento de chamado; Experiência em rollout de equipamentos; Conhecimento em ServiceNow. Conhecimento em equipamentos Dell  Metodologia ITIL  Auto gerenciamento Pensamento analítico Foco no cliente Trabalho em equipe Comunicação efetiva Possuir veículo próprio para atuar nos atendimentos (recebendo reembolso pelo uso do veículo). Esta vaga será presencialmente no site do cliente, d isponibilidade para deslocamentos região Vale do Ribeira e horas extras   #LI-AO1 Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’   EEO commitment here .

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