Ld Tech Svc Desk - ITIL job opportunity at Unisys.



bot
Unisys Ld Tech Svc Desk - ITIL
Experience: 3-years
Pattern: full-time
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Citynet - Mandaluyong City, Philippines
loacation Citynet - Mand..........Philippines

What success looks like in this role: Lead and manage the Service Desk team to deliver exceptional technical support to end-users. Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. Monitor ticket queues and ensure SLAs and KPIs are consistently met. Provide guidance and mentorship to team members, fostering skill development and performance improvement. Act as an escalation point for complex technical issues and ensure prompt resolution. Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. Conduct regular performance reviews You will be successful in this role if you have: BA/BS degree and minimum 3+ years’ relevant experience Excellent verbal and written communication in English and any additional applicable languages ITIL certification required (Intermediate) Retail experience is plus Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’   EEO commitment here .

Other Ai Matches

remote-jobserver Remote
Windows Systems Administrator Applicants are expected to have a solid experience in handling Job related tasks
Wintel SME Applicants are expected to have a solid experience in handling Job related tasks
Assoc Tech Svc Desk Applicants are expected to have a solid experience in handling Job related tasks
Principal Presales Solution Architect - Digital Workplace Services Applicants are expected to have a solid experience in handling Job related tasks
Discharges Agent Applicants are expected to have a solid experience in handling Job related tasks
Civil Registry Associate Applicants are expected to have a solid experience in handling Job related tasks
Service Desk Analyst Applicants are expected to have a solid experience in handling Job related tasks
SOE & Application Packaging Engineer Applicants are expected to have a solid experience in handling Job related tasks
Client Information Security Manager Applicants are expected to have a solid experience in handling Job related tasks
Program Manager Applicants are expected to have a solid experience in handling Job related tasks
Senior Delivery Manager (East Coast, U.S. - Based) Applicants are expected to have a solid experience in handling U.S. - Based) related tasks
Senior Mobile Application Developer - Flutter Applicants are expected to have a solid experience in handling Job related tasks
Coordinator Data Process Support Applicants are expected to have a solid experience in handling Job related tasks
Wintel SME Applicants are expected to have a solid experience in handling Job related tasks
German-Speaking Part-time Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Service Desk Analyst Applicants are expected to have a solid experience in handling Job related tasks
Senior Network Engineer - ONSITE in Albany, NY Applicants are expected to have a solid experience in handling NY related tasks
Senior Technical Field Engineer Applicants are expected to have a solid experience in handling Job related tasks
Presales Cloud Solutions Architect (AWS, Azure & GCP) Applicants are expected to have a solid experience in handling Azure & GCP) related tasks
French-Speaking Part-time Customer Service Representative - Night Shift (FUTURE OPPORTUNITIES) Applicants are expected to have a solid experience in handling Job related tasks
Global Director, Endpoint Operations Applicants are expected to have a solid experience in handling Endpoint Operations related tasks
Senior Java Developer - (Java, Springboot, Microservices, Rest API, Azure, ServiceNow) Applicants are expected to have a solid experience in handling Springboot, Microservices, Rest API, Azure, ServiceNow) related tasks
Client Delivery Executive Applicants are expected to have a solid experience in handling Job related tasks