Incident Life Cycle Management (ILCM) job opportunity at Unisys.

Home Jobs In India Tag: Job Incident Life Cycle Management (ILCM) position at Unisys


bot
Unisys Incident Life Cycle Management (ILCM)
Experience: 4-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Bangalore, KA, India, India
loacation Bangalore, KA,..........India

What success looks like in this role: Role Purpose:   Reduce long running backlog tickets for Incidents & Service requests   Follow up to reduce long running tickets for Incidents & Service requests aging  Trend analysis to provide visibility to Ticket SLA and MTTR status by resolver/ geography / Business Unit and other relevant segmentation factors.  Key Responsibilities/Outcomes:   Manage the end-to-end life cycle of an incident or request by maintaining seamless ownership, ensuring effective handoffs between teams and monitoring aging and in SLA performance in order to meet customer expectations and established Service Levels.  Reduce backlog of long running tickets  Drive the end-to-end support organization to adhere to agreed service levels for incident resolution   Identify and collaborate with teams/resolver groups which carry ticket backlogs  Provide an escalation mechanism for structural misses of SLAs.   Daily governance on open ticket management  You will be successful in this role if you have: Key Qualifications:   Experience & knowledge of ITIL Framework  Min 2 to 4 years in Service Industry with experience driving quality in at least one of the following areas: Service Desk, Service Delivery Management, Enterprise computing or Program management  Complete understanding and application of IT Infrastructure support and industry best practices.  Core Competencies:        Excellent Analytical skills  Effective Customer Communication   Experience in SLA based environment.  Exposure to ITIL based work environment.  Additional knowledge of MS SQL, MS Access, Minitab, and any other Analytical tools would be beneficial  Advance MS Excel skills  Understanding of service desk environment and its day-to-day operations  Ability to document SOPs/Technical documents  An inclination to be innovative & resourceful with the ability to seek alternatives & make quick decisions  Good interpersonal and Presentation Skills Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’   EEO commitment here .

Other Ai Matches

Angular Developer Applicants are expected to have a solid experience in handling Job related tasks
French-Speaking Part-time Customer Service Representative - Night Shift (FUTURE OPPORTUNITIES) Applicants are expected to have a solid experience in handling Job related tasks
Scrum Master Applicants are expected to have a solid experience in handling Job related tasks
Coordinator Data Proc Spt Applicants are expected to have a solid experience in handling Job related tasks
Service Desk Team Lead Applicants are expected to have a solid experience in handling Job related tasks
Global Transition Test Manager Applicants are expected to have a solid experience in handling Job related tasks
Tech Service Desk - Afterhours Part- Time Applicants are expected to have a solid experience in handling Job related tasks
Service Desk Team Leader Applicants are expected to have a solid experience in handling Job related tasks
Principal Engineer - Attack Surface Management Applicants are expected to have a solid experience in handling Job related tasks
Associate Presales Solutions Architect - Digital Workplace Services Applicants are expected to have a solid experience in handling Job related tasks
Senior Mobile Application Developer - Flutter Applicants are expected to have a solid experience in handling Job related tasks
Data Center Technician - Cambridge, ON Applicants are expected to have a solid experience in handling ON related tasks
Field Marketing Sr Associate Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
ServiceNow Technical Account Manager Lead Applicants are expected to have a solid experience in handling Job related tasks
Senior Full-Stack .NET/React Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
German-Speaking Part-time Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Sr Principal Presales Solution Architect Applicants are expected to have a solid experience in handling Job related tasks
Data Process Support Applicants are expected to have a solid experience in handling Job related tasks
Onsite Support Engineer Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Americas Regional Transition Lead Applicants are expected to have a solid experience in handling Job related tasks
Sr. Analyst Service Desk - Level 2 Applicants are expected to have a solid experience in handling Job related tasks
ServiceNow Developer Applicants are expected to have a solid experience in handling Job related tasks
Civil Registry Associate Applicants are expected to have a solid experience in handling Job related tasks