Service Level Manager job opportunity at Unisys.

Home Jobs In Australia Tag: Job Service Level Manager position at Unisys


bot
Unisys Service Level Manager
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Canberra, ACT, Australia, Australia
loacation Canberra, ACT,..........Australia

What success looks like in this role: Job Summary The role is responsible for monitoring and reporting service performance against agreed targets, ensuring timely delivery of monthly, weekly, and same‑day reports to support the Delivery teams and Client Delivery Executive (CDE). This includes analyzing data trends, implementing corrective actions, and providing justifications for SLA breaches outside organizational control. The position requires preparing detailed reports on SLA compliance, operational effectiveness, and improvement opportunities, while serving as a conduit between Delivery teams, Vendor Management, and client stakeholders to explain contractual requirements and expand on results. The role also involves responding to ad hoc client requests for data analysis, coordinating inputs for performance reports, supporting monthly CIO reporting, and overseeing annual reviews of key documentation. Additionally, the position manages monthly contractual deliverables, ensures accurate tracking of Service Level data in Unisys systems, and contributes to continuous service improvement through process reviews and recommendations. Responsibilities: • Report service performance against agreed targets, create monthly and same day reporting abilities for Delivery team and Client Delivery Executive (CDE) to monitor and action performance throughout the month.      • Assist with access to data to work with Delivery teams to analyse trends, implement corrective actions, assist with the provision of data to allow the Delivery teams to understand and justify any external impacts to the delivery of Services or SLA achievement.     • Working with the Delivery teams and CDE to provide justifications for SLA breaches outside of Unisys control.   • Provide detailed reports on SLA compliance, operational effectiveness, and improvement opportunities.   • Build and maintain relationships with customers and stakeholders, by assisting the CDE as a conduit with Departmental Vendor Management, SLA Management and Reporting teams to explain the Departmental contractual and SLA requirements along with expanding on the Unisys results to the client.    • Regularly review SLA, KPI and service measurement metrics; recommend updates to maintain relevance and effectiveness, including engagements with the client to understand changes that impact the usefulness of requirements as the clients’ toolsets and needs change.   • Respond to client requests for Data analysis, generate reports in response to ad hoc requests from the client and delivery teams.    • Facilitate and co-ordinate data from Delivery teams for the contractual Weekly performance reports, racking both data from delivery teams and written inputs for delivery leaders for distribution to key clients.   • Assist the CDE with key data points for Monthly reporting to the clients CIO, to outline key issues along with monthly metrics.   • Identify potential process improvements, feeding into the CSI process along with making appropriate recommendations including trend analysis.   • Oversee and coordinate annual reviews of key documentation setting out the agreed processes for achieving contracted deliverables and achievement of all Service Levels.  This involves co-ordination of all Unisys delivery teams and client stakeholders, consolidation of feedback and facilitation of workshops to review any conflicts.   • Manage monthly contractual deliverables across the SITS account.   • Work with the CDE to ensure that all Service Level data is inputted into Unisys systems and tracked ongoing for reporting to both the client and Service Delivery towers. You will be successful in this role if you have: Experience in IT Service Management or related roles; strong background in SLA/OLA management. Strong analytical and problem-solving abilities ITIL V3/V4 certification preferred Familiarity with ITSM tools and frameworks Excellent communication, negotiation, and stakeholder management skills. Minimum Baseline security clearance with the intention to apply for NV1 Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.   If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com . US job seekers can find more information about Unisys’ EEO commitment here .

Other Ai Matches

Senior Mobile Application Developer - Flutter Applicants are expected to have a solid experience in handling Job related tasks
Dotnet Developer Applicants are expected to have a solid experience in handling Job related tasks
Director of Information Security Applicants are expected to have a solid experience in handling Job related tasks
Associate Principal Wintel Engineer Applicants are expected to have a solid experience in handling Job related tasks
Vacancy - NDS Transition Applicants are expected to have a solid experience in handling Job related tasks
Client Delivery Executive Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Middleware System Administrator Applicants are expected to have a solid experience in handling Job related tasks
Sr Software Salesforce Developer Applicants are expected to have a solid experience in handling Job related tasks
Senior IT Hardware Support Engineer Applicants are expected to have a solid experience in handling Job related tasks
Data Process Support Applicants are expected to have a solid experience in handling Job related tasks
Técnico de Campo - São José dos Campos - SP Applicants are expected to have a solid experience in handling Job related tasks
Projekt Assistenz 60-80% (all genders) Applicants are expected to have a solid experience in handling Job related tasks
French-Speaking Part-time Customer Service Representative - Night Shift (FUTURE OPPORTUNITIES) Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager - Business Planning & Analysis Applicants are expected to have a solid experience in handling Job related tasks
Senior Technical Field Engineer Applicants are expected to have a solid experience in handling Job related tasks
Ld Tech Svc Desk - ITIL Applicants are expected to have a solid experience in handling Job related tasks
Automation Engineer Applicants are expected to have a solid experience in handling Job related tasks
Service Desk Analyst Applicants are expected to have a solid experience in handling Job related tasks
Incident Lifecycle Management (ILCM) Applicants are expected to have a solid experience in handling Job related tasks
Senior Principal Presales Solution Architect - Digital Workplace Solutions Applicants are expected to have a solid experience in handling Job related tasks
Civil Registry Associate Applicants are expected to have a solid experience in handling Job related tasks
Civil Registry Associate Applicants are expected to have a solid experience in handling Job related tasks
Senior Network Security Engineer Applicants are expected to have a solid experience in handling Job related tasks