Service Delivery Coordinator job opportunity at Unisys.

Home Jobs In Australia Tag: Job Service Delivery Coordinator position at Unisys


bot
Unisys Service Delivery Coordinator
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Townsville, QLD, Australia, Australia
loacation Townsville, QL..........Australia

What success looks like in this role: As a Service Delivery Coordinator for the deskside support contract on the Australian government account, you will be responsible for ensuring the seamless delivery of IT support services to government clients. Your role will involve coordinating and managing the deskside support team, overseeing the resolution of technical issues, and ensuring that service level agreements (SLAs) are met. You will act as the primary point of contact for client escalations, providing timely and effective solutions to any service delivery challenges. Additionally, you will be responsible for monitoring and reporting on service performance, identifying areas for improvement, and implementing best practices to enhance service quality. Strong communication and organisational skills are essential, as you will be liaising with both clients and internal teams to ensure the highest level of customer satisfaction. Join us and play a key role in delivering exceptional IT support services to the Australian government and contribute to our mission of delivering exceptional technology solutions to our clients. Skills and Experience Extensive IT Support Experience : Proven experience in IT support, particularly in a deskside support environment, is essential. Strong Organisational Skills : Ability to manage Service Levels effectively, ensuring high performance and adherence to service level agreements (SLAs). Excellent Communication Skills : Strong verbal and written communication skills to liaise with clients and internal teams, and to handle escalations professionally. Problem-Solving Abilities : Demonstrated ability to troubleshoot and resolve technical issues efficiently. Client-Focused Approach : A commitment to providing exceptional customer service and ensuring client satisfaction. Relevant Certifications : Industry certifications such as ITIL, CompTIA A+, or similar are highly regarded. You will be successful in this role if you have: Must be Australian Citizen. Baseline Security Clerance is preferred. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.   If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com . US job seekers can find more information about Unisys’ EEO commitment here .

Other Ai Matches

Lead - Pega Business Architect Applicants are expected to have a solid experience in handling Job related tasks
Tech IT Asset Mgmt Applicants are expected to have a solid experience in handling Job related tasks
Talent Acquisition Consultant-6 months contract Applicants are expected to have a solid experience in handling Job related tasks
Computer Technician in Tarrytown, NY Applicants are expected to have a solid experience in handling NY related tasks
Field Technician Engineer Applicants are expected to have a solid experience in handling Job related tasks
Associate Principal Engineer, Detection & Response Applicants are expected to have a solid experience in handling Detection & Response related tasks
Senior Principal Presales Solution Architect - Digital Workplace Solutions Applicants are expected to have a solid experience in handling Job related tasks
SIEM Integration Architect Applicants are expected to have a solid experience in handling Job related tasks
Data Center Technician in Prince George, BC Applicants are expected to have a solid experience in handling BC related tasks
Senior Dotnet Developer Applicants are expected to have a solid experience in handling Job related tasks
Civil Registry Associate Applicants are expected to have a solid experience in handling Job related tasks
Senior ServiceNow Developer Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Platform Engineering Architect Applicants are expected to have a solid experience in handling Job related tasks
Portuguese-Speaking Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
UNIX/Linux Systems Administrator Applicants are expected to have a solid experience in handling Job related tasks
Endpoint Leader Applicants are expected to have a solid experience in handling Job related tasks
Wintel SME Applicants are expected to have a solid experience in handling Job related tasks
Tech Service Desk - Afterhours Part- Time Applicants are expected to have a solid experience in handling Job related tasks
Technical Field Engineer Applicants are expected to have a solid experience in handling Job related tasks
Cybersecurity Sr. Analyst Applicants are expected to have a solid experience in handling Job related tasks
ServiceNow Developer Applicants are expected to have a solid experience in handling Job related tasks
M365 Endpoint Architect Applicants are expected to have a solid experience in handling Job related tasks
Ingeniera/o de soporte Senior (Tijuana) Applicants are expected to have a solid experience in handling Job related tasks