Técnico(a) Campo - Dedicado BH - MG job opportunity at Unisys.

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Unisys Técnico(a) Campo - Dedicado BH - MG
Experience: General
Pattern: full-time
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degreeGeneral
loacation Belo Horizonte, SP, Brazil, Brazil
loacation Belo Horizonte..........Brazil

What success looks like in this role: Ponto focal para interação com o cliente e suporte para todos os problemas locais de TI, incluindo: serviços móveis do cliente, wireless, AV, sala de conferência, teleconferência e conectividade física; Manter/resolver todos os incidentes/tarefas abertas na fila de tickets em tempo hábil, de acordo aos SLAs estabelecidos; Executar e gerenciar suporte diário ao usuário e correções técnicas usando ServiceNow Ferramenta de processamento de incidentes, sendo o processo de correção/solução a seguir: Fornecer uma solução/ajuste temporário para o usuário Trabalhar na correção permanente Modificar ou aprimorar a solução para uma solução de longo prazo. Atualização do status dos equipamentos para gerenciados pelo time de Asset/invetário. Estabelecer parceria com a equipe de projetos de tecnologia para garantir que o departamento esteja preparado para implantar e apoiar as novas soluções. Suporte presencial no local para outras equipes de TI e participação em qualquer projetos de melhoria para apoio. Garantir todas as políticas e padrões de negócios relacionados a serviços ao cliente, segurança de TI e conformidade está sendo cumprida. Fornecer uma abordagem de atendimento ao cliente para questões de suporte de TI e demais clientes presenciais, utilizando quaisquer ferramentas e recursos disponíveis. Identificar e resolver problemas, aplicando conhecimentos em situações complexas, difíceis ou situações de alto impacto e stress. Desempenhar todas as outras funções (relacionadas ao suporte de TI) conforme especificado pela equipe de liderança, incluindo o controle constante de inventário de equipamentos de TI You will be successful in this role if you have: Ensino superior completo ou cursando em Tecnologia da Informação, Sistema de Informações, Engenharia de Sistemas, Ciências da Computação, Engenharia da Computação, ou áreas correlatas; Atuar como suporte de TI para fornecer aos usuários finais soluções de problemas qualificados para os incidentes abertos; Bom conhecimento de princípios de segurança na internet e privacidade de dados; Habilidades de diagnóstico e resolução de problemas técnicos (hardware e software) Benefícios Assistência médica; Assistência odontológica; Participação nos Lucros ou Resultados; Seguro de vida; Vale-alimentação; Vale-refeição; Auxílio-creche; Previdência privada Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’   EEO commitment here .

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