Customer Care Specialist - Inbound Phone Support job opportunity at HONK Technologies, Inc..

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HONK Technologies, Inc. Customer Care Specialist - Inbound Phone Support
Experience: 4-years
Pattern: remote
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Customer Success

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degreeBachelor's (B.A.)
United States Of America

We are seeking energetic, service-oriented #Customer #Service #Specialists for multiple shifts in our Call Center Operations team who are interested in full-time, virtual/work-from-home careers. Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis. Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded. #HONK is a 24x7 environment, and we have several full-time shifts available. __ Responsibilities Interact directly with customers via phone Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed Utilize the company's proprietary technology to connect members with our nationwide partner network Answer calls to assist customers with order fulfillment and service execution Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service __ Preferred Experience Experience in a customer facing environment resolving issues over the phone The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach) Fluency in English. Spanish a plus __ Additional Requirements Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc) Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload It is preferable that you have experience working from home and have equipment that supports a work from home environment.

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