Mid-Market Customer Success Manager job opportunity at Articulate 360.

Home Jobs In United States Of America Tag: Customer Success Mid-Market Customer Success Manager position at Articulate 360


bot
Articulate 360 Mid-Market Customer Success Manager
Experience: 5-years
Pattern: remote
Country:
apply Apply Now
Salary:
Status:

Customer Success

Copy Link Report
degreeBachelor's (B.A.)
United States Of America

Our Mid Market #Customer #Success #Managers (MM CSMs) work with customers post-sale to ensure they get continued value from their investment in #Articulate 360. The MM CSM will build & expand relationships with customers in our medium-sized business segment. The MM CSM will be responsible for onboarding, driving product adoption and satisfaction, renewals, and partnering with sales counterparts to expand our footprint within these accounts. __ What You'll Do: Effectively manage a book of our mid-market customers (typically ~250-300) Ensure a seamless customer experience throughout the entire life cycle – from onboarding through engagement and renewal Proactively drive customer adoption and mitigate retention risk Confidently navigate procurement, commercial terms, and contract negotiations, leading to on-time renewals that maximize net revenue retention Increase customer retention by conducting effective check-ins, kick-off calls, and business reviews Accurately forecast renewal revenue for current and future quarters Meet key performance indicators around customer touch points, churn, customer satisfaction, renewal, and account expansion Lead account planning efforts in collaboration with Sales to define joint customer success strategies Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support Identify opportunities for revenue growth and product expansion in the form of Customer Success Qualified Leads (CSQLs). Serve as a trusted advisor by connecting customer’s key business challenges to Articulate's solutions and delivering tailored, value-driven recommendations Be the voice of the customer internally to share product feedback and resolve customer challenges Drive customer advocacy, case studies, and partnership opportunities through stakeholder engagement and strategic relationship building Own and deliver key customer success initiatives that drive product adoption and retention across your book Participate in special projects and responsibilities aligned with strategic priorities __ What You Should Have: 5+ years experience working in a customer-facing account management, sales or customer success role A strong understanding of customer success Experience managing a book of 100+ customer accounts Proven ability to manage complex renewals, including commercial conversations and negotiation A customer-centric mindset and the ability to continuously connect customer’s business pains to specific product benefits and value propositions Experience creating and upleveling strategic relationships with key stakeholders Demonstrated ownership of the entire customer lifecycle, including onboarding, expansion, and retention Ability to prioritize a large but strategic book Excellent critical-thinking skills High commercial acumen and strong discovery skills Resiliency, adaptability, and experience thriving in a fast-paced environment Ability to work independently, with a high sense of self-accountability and as part of a collaborative team Excellent verbal, written communication and presentation skills 2+ years experience in SaaS 2+ years experience using Salesforce

Other Ai Matches

remote-jobserver Remote
Sr. Events Operations Specialist - Branded Events Applicants are expected to have a solid experience in handling Events related tasks
remote-jobserver Remote
Sr. Events Operations Specialist - Tradeshows Applicants are expected to have a solid experience in handling Events related tasks
remote-jobserver Remote
Training Program Manager Applicants are expected to have a solid experience in handling Training related tasks
remote-jobserver Remote
Senior Software Engineer II (Growth) Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Senior Software Engineer I (Growth) Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Senior Software Engineer II (Expansion) Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Senior Software Engineer II (Distribution) Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Mid-Market Customer Success Manager Applicants are expected to have a solid experience in handling Customer Success related tasks
remote-jobserver Remote
Senior Product Designer II Applicants are expected to have a solid experience in handling Design related tasks
remote-jobserver Remote
Commercial Account Executive Applicants are expected to have a solid experience in handling North American Sales related tasks
remote-jobserver Remote
Software Engineer II Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Senior Software Engineer I (Localization) Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Senior Software Engineer I (360 Web) Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Senior Software Engineer I (Course Authoring & Learning) Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Senior Data Analyst, Product Applicants are expected to have a solid experience in handling Data related tasks
Mid-Market Customer Success Manager Applicants are expected to have a solid experience in handling Customer Success related tasks
remote-jobserver Remote
Senior Product Designer I Applicants are expected to have a solid experience in handling Design related tasks