Customer Success Enterprise job opportunity at Riot Security, Inc..

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Riot Security, Inc. Customer Success Enterprise
Experience: 6-years
Pattern: On Site
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Customer Success

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degreeBachelor's (B.A.)
loacation Paris, France
loacation Paris....France

You will join the #Customer #Success team. In this role, you will be responsible for managing, growing and nurturing a portfolio of clients while serving as their primary point of contact and ensuring their satisfaction. Your goal is to provide the best customer experience in order to reduce churn while maximizing renewal, upsell and cross-sell opportunities. As Customer Success Manager, you support our clients in getting the most value out of our products. We operate across four client segments: Enterprise, Mid-Market, Small, and Tiny. __ - Enterprise covers companies with more than 5,000 employees and relies on a more consultative/personalized, relationship-driven approach with a dedicated portfolio. - Mid-Market covers companies between 500 and 5,000 employees and relies on a more personalized, relationship-driven approach with a dedicated portfolio. - Small accounts (150–500 employees) and Tiny accounts (<150 employees) are managed through a scalable model, combining automated journeys, targeted campaigns, and high-value content. __ What You Will Do 🤝 As a Customer Success Manager - Enterprise accounts, you will: - Build trust-based relationships within your clients portfolio (around 20 very large accounts, with 5000+ employees) - Onboard and advise clients on the best utilization of our product and modules. - Prepare and conduct strategic meetings with clients: Kick Off, Business Reviews, Success Plans elaboration… - Evolve as a long-term partner on all cybersecurity matters through strong expertise. - Better understand needs, raise product feedback internally and consistently offer solutions that provide additional value to clients. - Map customers’ organizations and identify business opportunities within your portfolio (expansion strategy), working hand-in-hand with the AE Enterprise team to close them - Improve our internal processes to better handle very large accounts __ Who you are 🪪 You care immensely about our product and the value it brings to our customers You have 5+ years of experience in a similar function within the tech industry You have a full professional proficiency in English and native in French You have advanced communication skills and are talented in adapting to your audience You have a successful track record of implementing and deploying solutions for large accounts You’re autonomous and driven - you know how to find the solution to a given issue and look for the information you need You easily get into other people’s shoes. You are able to take a step back, analyse your clients’ behaviors and anticipate their needs You don't need to be an expert on #cybersecurity, but you need to be motivated by the mission. You're based in Paris or you're willing to relocate __ It will be a cultural fit if 🫂 You're a doer: not afraid to get your hands dirty and get things done You have high standards: expect performance to be nothing short of the best You are an enthusiastic at heart: exhibit passion and excitement over work Why join us at Riot 💜 Join a healthy-financial company: we're financially strong and highly capital-efficient. Fundraising fuels our momentum, enabling us to scale faster and unlock new growth opportunities Contribute to a fast-moving environment where growth is real—our revenue grew by an impressive 2.5x in 2024! Experience the energy of a collaborative team in our modern and cosy office located in heart of Paris: Le Marais

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