Director of Disputes job opportunity at Varo Bank.

Varo Bank Director of Disputes

Experience: 7-years

Pattern: remote

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Status:

Operations

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Bachelor's (B.Sc.)

Salt Lake City..........United States Of America

As the Senior #Manager of Disputes, you will be instrumental in transforming #Varo’s Disputes function to improve the customer experience, drive operational efficiencies, mitigate losses and ensure regulatory #compliance through close collaboration with #Product, #Tech, Data/AI, Fraud, and Risk teams. Additionally, you will be responsible for overseeing the daily production of our offshore teams, managing them through SLAs and KPIs to ensure we meet our commitments to customers and manage losses while adhering to regulations. __ What you'll be doing Manage #Varo #Bank's Dispute Operations, encompassing oversight of both domestic employees and off-shore managed service providers for dispute processing Establish, monitor, and refine dispute processes & procedures using Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) Maintain a robust control environment through the performance of risk and control self-assessments and the execution of necessary remediation plans Partner with the Fraud team to identify emerging fraud patterns and implement loss mitigation strategies Act as the primary escalation point for all dispute issues and necessary reporting. Identify and drive both transformational improvement as well as tactical enhancements collaborating with product and engineering teams to transform the customer experience, minimize losses, ensure regulatory compliance, and boost operational efficiency Lead readiness efforts for new products and features impacting disputes, working closely with implementation teams to ensure safe and successful deployment __ You'll bring the following required skills and experiences 6+ years of progressive experience in fraud / disputes, with at least 4 years focusing specifically on disputes & chargebacks within an innovative bank or fintech, preferably with a Visa issuer Experience managing employees and off-shore operations (BPO or Managed Services) Analytical and critical thinking skills with the ability to translate complex data into actionable strategies. Prefer some experience with simple SQL queries and proven ability to use Microsoft Excel / Google Sheets features to analyze data to formulate recommendations. Collaboration with Analytics teams for more complex analysis Knowledge of Dispute regulations (e.g. Regulation E, Regulation Z), NACHA rules and Visa card network rules Excellent written and verbal communication skills, interpersonal and collaborative skills Experience with specific dispute management platforms and systems (e.g. disputes case management systems, Visa VROL, etc) Preferred Six Sigma or Lean certifications Knowledge of emerging technologies, process automation tools, and fraud trends

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Director of Disputes job opportunity at Varo Bank.

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