Content Design Manager, Member Experience position at Netflix Inc.| United States Of America

Netflix Inc Content Design Manager, Member Experience

Experience: General

Pattern: Remote

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Bachelor's (B.Sc.)

United States ..........United States Of America

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.We’re seeking a Content Design Manager with leadership experience in User Experience Design overall, to join our Member Experience (XD) team. In this role, you’ll be a thought leader for the User Experience, as well as directly manage a group of talented Content Designers who craft information that connects people to their next entertainment obsession. Your team will strategize end-to-end product copy and information architecture for Netflix’s live-streamed events (e.g. FIFA World Cup 2024) and other product experiences that drive fandom and engagement.This role can be hybrid, but is best suited for candidates located in California or in the Pacific time zone, as monthly in-person travel will be required to collaborate with stakeholders and partners in Los Angeles, CA and Los Gatos, CA.About YouYou are a user experience leader with mastery in the design process. You have a great eye for exceptional design, love the power that language can create intuitive, frictionless user experiences. You know how to think critically about product flows and drive innovation ideas forward. You work cross-functionally with multiple teams and educate partners about the unique value of Product Design and Content Design. You are a pro at creating cohesive narrative journeys within and across product areas. You’re a strong systems thinker with experience driving scalable frameworks for in-product copy, and are adept at developing effective standards and documentation. You’re energized by design challenges in emerging spaces and thrive in ambiguity.You have experience building diverse teams and setting a high bar for execution, communication, and responsibility. As a leader, you measure success in terms of both human and business impact. You foster excellence through collaboration and encourage an inclusive, open environment that makes space for different views and work styles. You’re an excellent advocate, evangelist, and listener who seeks and offers candid, constructive feedback.What You’ll DoBe a product leader in the areas you lead, creating and executing on both Product and Content Design StrategiesBalance the unique needs of new content categories or new member cohorts, with scale and the overall Netflix experience systemCreating future vision, and strong POVs on how to get thereCreating and nurturing relationships with partners in adjacent business verticals, like advertising, so we can intertwine aspects of these experiences into a delightful, cohesive wholeCoaching, mentoring, and inspiring not only for your direct reports, but for Live Plus XD as a wholeLead and manage a diverse, globally-minded team of Content Designers, providing guidance, feedback, and support to help them reach their full potential.Drive and execute Content Design strategies for Netflix’s streaming experience that stay ahead of the growing business and elevate the user experience.Foster excellence through collaboration and encourage an inclusive, open environment that makes space for different views and work stylesStrategize at multiple altitudes simultaneously, seeing the big picture and aligning your team’s objective with broader business goals — across verticals.Qualifications5+ years of experience managing and scaling innovative Content Design teams. Experience managing a hybrid team of product and content designers is a plus.Adept at navigating complex organizational structures in 0-to-1 products or new business areas.Highly skilled at aligning multiple stakeholders, including at the Director and VP levels.Relentless in problem-solving and driving clarity through communication, collaboration, and feedback.Proven track record of leading teams to successful outcomes and shipping impactful consumer products across a variety of platforms at a global scale.Successful track record for shipping new content experiences for large-scale product ecosystems.Ability to inspire, lead, and engage your design teams, leaning in and giving them critical business context, feedback, and direction.Experience working on large-scale, complex projects across multiple teams.Experience leading product direction and strategic thinking by articulating a product vision and goals, identifying opportunities, and making decisions based on the impact on people and the company.Experience collaborating closely with cross-functional stakeholders, helping drive alignment between design and your cross-functional partners, and building strong relationships across business areas.Exceptional communication skills, in writing and verbally, to represent work to broader product teams and leaders.Experience connecting the dots across the organization with other related initiatives across the company while driving collaboration.Experience developing, guiding, and scaling language systems, content frameworks, and other Content Design deliverables.Experience working on global products and partnering with Globalization.This is a full-time, salaried role reporting to a Design Director within the Netflix Member Experience Design (XD) team.Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $270,000 - $700,000.Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.See more detail about our Benefitshere.Netflix is a unique culture and environment. Learn morehere.Inclusionis a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want anaccommodation/adjustmentfor a disability or any other reason during the hiring process, please send a request to your recruiting partner.We are an equal-opportunity employer and celebrate diversity, recognizing that diversitybuilds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.Job is open for no less than 7 days and will be removed when the position is filled.

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Content Design Manager, Member Experience job opportunity at Netflix Inc.

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