Director, Customer Success job opportunity at Synthesia.

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Synthesia Director, Customer Success
Experience: 1-year
Pattern: full-time
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Customer success

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degreeProfessional Certificate
loacation London, United Kingdom
loacation London....United Kingdom

Establish a trusted advisor relationship with our clients, driving value from Synthesia #products and services; Empower customers to achieve their #goals and challenges with solutions in our platform while increasing usage and adoption. __ Own the success of customers, including #product adoption, value tracking and retention __ Operational account planning, including account segmentation and capacity #planning; __ Recruit and retain a high performing team; __ Coach, mentor and guide the team in developing consultative and solution-based account skills __ Identify key success #metrics and implement reporting to track performance; __ Collaborate with peers within #CS, building right sized frameworks and efficient processes that work for Synthesia’s customers __ Liaise with the Product team to provide feedback and influence improvements of our product;

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