Technical Support Engineer (United Kingdom) job opportunity at Magnet Forensics Inc..

Home Jobs In United Kingdom Tag: Support Engineer Technical Support Engineer (United Kingdom) position at Magnet Forensics Inc.


bot
Magnet Forensics Inc. Technical Support Engineer (United Kingdom)
Experience: 3-years
Pattern: remote
Country:
apply Apply Now
Salary:
Status:

Support Engineer

Copy Link Report
degreeHigh School (S.S.C.E)
United Kingdom

Deliver exceptional customer service by responding promptly and thoroughly to sensitive or urgent requests, using #ticketing and live chat systems, and escalating cases when necessary. __ Maintain overall account health through effective case handling, troubleshooting, and adapting solutions based on #customer context and historical documentation. __ Collaborate closely with Engineering, #Product Management, Sales, and Customer Success teams to resolve customer-facing issues, identify product enhancements, and meet service level agreements. __ Contribute to and maintain a #customer-facing knowledge base to enable self-serve case resolution and share procedural updates. __ Learn continuously, coach peers, and share expertise to foster team growth and improve problem-solving capabilities.

Other Ai Matches

Project Manager Applicants are expected to have a solid experience in handling Manager related tasks
Renewal Manager Applicants are expected to have a solid experience in handling Manager related tasks
Senior Software Engineer (Brain Team) Applicants are expected to have a solid experience in handling Software Engineer related tasks
Creative Planning Manager Applicants are expected to have a solid experience in handling Planning Manager related tasks
Manager, Business Applications Applicants are expected to have a solid experience in handling Business Applications related tasks
Senior Software Development Engineer in Test (Magnet-Griffeye) Applicants are expected to have a solid experience in handling Engineer related tasks
e-Learning Curriculum Developer Applicants are expected to have a solid experience in handling Curriculum Developer related tasks
remote-jobserver Remote
Technical Lead, Engineering Applicants are expected to have a solid experience in handling Engineering related tasks
Account Manager – EMEA Public Sector Sales Applicants are expected to have a solid experience in handling Account Manager related tasks
Account Executive – Public Sector Sales (California Region) Applicants are expected to have a solid experience in handling Account Executive related tasks
Software Engineer (Brain Team) Applicants are expected to have a solid experience in handling Software Engineer related tasks
Enterprise Account Executive - Corporate (US Northeast) Applicants are expected to have a solid experience in handling Account Executive related tasks
Senior Software Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
Senior Software Engineer - Cloud Search Applicants are expected to have a solid experience in handling Director related tasks
Sales Development Representative Applicants are expected to have a solid experience in handling Sales related tasks
Enterprise Account Executive - Corporate (US West) Applicants are expected to have a solid experience in handling Account Executive related tasks
Country Manager, Thailand Applicants are expected to have a solid experience in handling Country Manager related tasks
Director, Digital Marketing Applicants are expected to have a solid experience in handling Marketing related tasks
Customer Success Manager Applicants are expected to have a solid experience in handling Success Manager related tasks
Enterprise Account Executive - Corporate (US Southeast) Applicants are expected to have a solid experience in handling Account Executive related tasks
Senior Project Manager Applicants are expected to have a solid experience in handling Project Manager related tasks
Account Executive - Public Sector Sales (Colorado/Arizona) Applicants are expected to have a solid experience in handling Account Executive related tasks
Senior Software Development Engineer in Test Applicants are expected to have a solid experience in handling Development Engineer related tasks