Associate Software Engineer (Content Support) job opportunity at Bloomreach.

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Bloomreach Associate Software Engineer (Content Support)
Experience: 1-year
Pattern: full-time
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Status:

Engineer

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degreeTechnical Certificate
loacation Bangalore, India
loacation Bangalore....India

Incident #management & Customer Support: Act as Primary contact for customer reported issues work through Zendesk ticketing system __ Perform initial triage and ensure FR is met and are meaningful Monitoring __ Continuously monitor #system health dashboards, alerts, and logs (Humio,Cloudflare etc) __ Acknowledge and act on P1/P2 alerts and Pagerduty page Shift pattern ( Follow the sun model) __ Operate in rotational shifts, including Night shift to cover during NA hours , EMEA hours and weekend on call support __ Ensure proper handover between shifts with clear documentation of pending issues and key updates. __ Maintain availability and responsiveness within defined shift hours. Communication and coordination __ Maintain clear, concise, and professional communication with #customers and internal teams (BRC/Infra/PS/Eng teams)

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