GCS Senior Manager - Top Seller Support job opportunity at Stubhub.

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Stubhub GCS Senior Manager - Top Seller Support
Experience: 5-years
Pattern: full-time
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Status:

Senior manager

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loacation Atlanta, Georgia, United States Of America
loacation Atlanta, Georg..........United States Of America

What You'll Do: #Develop and implement strategic initiatives to optimize departmental performance, enhance the customer experience, and achieve organizational goals. Lead and mentor a team of #customer service #managers and supervisors, providing guidance, support, and professional development opportunities. Set and monitor departmental KPIs and service level agreements, identifying areas for improvement and implementing strategies to drive performance excellence. Partner with analytics resources and leverage available data to identify trends and opportunities that increase resolution rates and reduce customer contacts. Collaborate with cross-functional teams to identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness. Ensure adherence to company policies and procedures, as well as compliance with regulatory requirements. Monitor industry trends and best practices to identify opportunities for innovation and service enhancements. Prepare and present regular reports on departmental performance, including key metrics, insights, and recommendations, to senior leadership. Foster a culture of accountability, collaboration, and continuous improvement within the customer service team. Additional duties as assigned.

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