Senior Data Scientist, Customer Operations job opportunity at Etsy Inc.

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Etsy Inc Senior Data Scientist, Customer Operations
Experience: 5+years
Pattern: hybrid
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Scientist

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degreeBachelor's (B.Sc.)
loacation Mexico City (CDMX), Mexico
loacation Mexico City (C..........Mexico

We are looking for a Senior #Data Scientist that will partner with the Trust and Safety Risk & Fraud, Trust and Safety Content, and Customer Support & Services groups under the broader Customer Operations organization, whose focus is to develop strategies that provide a positive experience for our customers and balance short and long-term goals as content and fraud risks facing our marketplace evolve. You will play a significant role in deciding how we can better service #Etsy’s customers and protect them through analysis of behavioral and transactional data. __ Working closely and collaboratively with our Customer Operations partners (Trust and Safety and #Customer Support #Product, #Operations and Engineering teams) to develop data-backed strategies. __ Defining metric-focused goals around customer experience, fraud prevention, and content safety and employing sophisticated analyses and industry-leading measurement techniques to help the Customer Operations group attain these goals. __ Working to consistently deliver clear insights while building foundational metrics, data, and tools necessary to facilitate analytical excellence in the Trust and Safety and Customer Support and #Services spaces.

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