Service Management Analyst – GCC job opportunity at Shell Plc.

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Shell Plc Service Management Analyst – GCC
Experience: 1-year
Pattern: full-time
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Management Analyst

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loacation London - Shell Centre, United Kingdom
loacation London - Shell..........United Kingdom

Service #Operations Support: Assist in day-to-day operations of IT services within the GCC portfolio, ensuring timely resolution of incidents and service requests __ Operational Planning Assistance: Support the IT #Manager in executing the IT operating plan and tracking service performance metrics __ Supplier Coordination: Monitor supplier activities and performance, escalating issues and supporting contract-related documentation and evaluations __ Incident & Enhancement Support: Provide operational support for incidents across regions, and contribute to identifying service improvement opportunities __ Compliance & Risk Monitoring: Support adherence to #Shell’s IRM and IT Controls policies, and assist in ensuring compliance with health, safety, #legal, and regulatory standards __ Landscape Monitoring & Reporting: Help identify recurring issues and support analysis for potential improvements in system performance and cost efficiency __ Operational Readiness Participation: Contribute to readiness activities for new projects and changes, including documentation and coordination of deployment milestones __ Transformation & Innovation Support: Participate in cost transformation and innovation initiatives by providing operational insights and supporting implementation activities __ Budget Tracking & #Financial Support: Assist in tracking service budgets, monitoring spends, and supporting quarterly financial reporting in collaboration with finance teams

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