Director Cust Exp job opportunity at Honeywell.

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Honeywell Director Cust Exp
Experience: 15-years
Pattern: full-time
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Engineer

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degreeMaster's (M.Sc.)
loacation Gurugram, Haryana, India
loacation Gurugram, Hary..........India

As Regional Customer Experience Leader at Honeywell Building Automation (BA), you'll ensure exceptional customer satisfaction and contribute to our business's success. You'll lead the customer experience strategy, focusing on top-notch service and support. Your responsibilities include deploying best practices in customer experience, managing front-end care, order book management, #OTC, #training, #technical support, and driving CX digital transformation. Reporting to the VPGM of the Region, you'll work from our [Gurgaon, Pune] location on a [Hybrid] schedule, directly impacting customer success and business growth. __ Travel/Territory: (50 % & Territory) Responsible for definition and execution of Customer Experience across the businesses for that region Deliver world-class customer support through a set of channels incl. operations, technical support, contact center, and e-commerce/web. Direct management of all functions within CX to ensure all functions work towards delivering world class CX for all business within the region. Partner with the BA Digital Transformation leader to support the deployment of TITAN and digital capabilities in support of the larger CX digital transformation strategy for that region. __ Ensure all CX Metrics for all functions for that region is established and agreed with the regional leader and meet or exceed them. Responsible for CX knowledge sharing across all regional CX leaders within BA Drive CX employee and leadership VOE engagement plan across region. This position reports to the BA Regional Business leader and matrix reports to the BA Global Customer Experience leader.

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