Associate - Customer Success job opportunity at Razorpay.

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Razorpay Associate - Customer Success
Experience: 2-years
Pattern: full-time
Country:
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Salary:
Status:

Associate

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degreeBachelor's (B.Sc.)
Malaysia

As a Customer Success #Executive at #Curlec, you will play a pivotal role in ensuring the long-term success of our valued merchants using Curlec. Your daily #responsibilities will encompass various aspects of customer satisfaction and engagement, including: Seamless Onboarding: You will take charge of the onboarding process for new merchants, collaborating with cross-functional teams to ensure that the #merchant's onboarding experience is not only smooth but exceptional. Responsive Support: Promptly address merchant queries, providing effective solutions within defined Service Level Agreements (SLAs). Your responsiveness will contribute to a high level of merchant satisfaction. Internal Advocacy: Act as a dedicated advocate for our merchants within the company. You will gather, analyze, and deliver informed and quantified feedback to relevant teams to enhance the merchant experience. Tools and Collaboration: Utilize state-of-the-art Customer Success tools and work closely with the broader Success team to maintain a consistent and exceptional level of service for our merchants. Issue Management: Coordinate and manage critical issues by collaborating with our Operations and Engineering teams. Your ability to drive resolutions will be crucial in maintaining high merchant satisfaction. Process Refinement: Collaborate closely with the Head of #Customer Success to continuously refine and improve operational processes, ensuring efficiency and a customer-centric approach.

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