Customer Support Trainer - USDS job opportunity at Tiktok.

Home Jobs In United States Of America Tag: Customer Support Customer Support Trainer - USDS position at Tiktok


bot
Tiktok Customer Support Trainer - USDS
Experience: 2-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer Support

Copy Link Report
degreeOther
loacation Scottsdale,AZ, United States Of America
loacation Scottsdale,AZ....United States Of America

Responsibilities Our #Customer Support Team is responsible for providing timely, high-quality support to the #TikTok community. Be it a forgotten account login credential or a technical issue, we provide friendly, on-brand resolutions 7 days/week. We are seeking a Trainer to join the USDS Trust & Safety Customer Support team. This role is responsible for delivering high-quality training programs to support the Customer #Support organization. The Trainer will facilitate new hire and ongoing training, support cross-training efforts across multiple workflows, and execute #training initiatives to enhance the performance of Associates, Leaders, and Quality Analysts. The ideal candidate has strong facilitation skills, a passion for learning, and the ability to adapt training content to meet evolving business needs. This role may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance. Some content viewed my violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities: Deliver instructor-led training for new hires, upskilling, and policy updates across multiple USO workflows. Support cross-training efforts, ensuring Associates, Leaders, and Quality Analysts are equipped to handle different workflows and responsibilities. #Execute training projects, including content updates, pilot programs, and process improvements. Partner with internal stakeholders (Policy, Quality, and Operations) to align training with business objectives. Adapt training materials to reflect policy and workflow changes, ensuring accuracy and engagement. Develop assessments, quizzes, and knowledge checks to measure training effectiveness. Maintain and update training documentation, including curricula, guides, and SOPs. Support the completion and certification of various courses in the LMS. Foster a culture of learning by designing and delivering ongoing trainer development programs. Translate complex policy updates into effective, digestible learning materials. Apply adult learning principles to select appropriate training methods and delivery formats, including instructor-led sessions, self-paced eLearning, and blended learning solutions.

Other Ai Matches

Big Data Engineer - TikTok Applicants are expected to have a solid experience in handling Financial advisor related tasks
Algorithm Engineer Intern (Global Live - Strategy) - 2026 Start (PhD) Applicants are expected to have a solid experience in handling Intern related tasks
TikTok Shop - Product Operations Manager, CRM Applicants are expected to have a solid experience in handling Product Manager related tasks
Music Campaign Manager - TikTok LIVE Applicants are expected to have a solid experience in handling Music Manager related tasks
Strategy Operations and Planning Manager, SMB Advertising Applicants are expected to have a solid experience in handling Operations manager related tasks
Global Head of Legal, Global Payments Applicants are expected to have a solid experience in handling Legal Team related tasks
Strategic Operations & Brand Success - Project Intern (GBS) - 2025 Start (BS/MS) Amsterdam Applicants are expected to have a solid experience in handling Operations related tasks
Client Solutions Manager | SMB Applicants are expected to have a solid experience in handling Solution Manager related tasks
Commerce Marketing Team Lead - NA SMB Applicants are expected to have a solid experience in handling Marketing Team related tasks
Software Engineer (Security and Detection) - Global Security Organization Applicants are expected to have a solid experience in handling Engineer related tasks
LLM Research Scientist Graduate (eCommerce Recommendation)- 2025 Start (MS) Applicants are expected to have a solid experience in handling Research Scientist related tasks
Machine Learning Engineer Intern (Monetization GenAI) - 2026 Start (BS/MS) Applicants are expected to have a solid experience in handling Intern Engineer related tasks
Product Strategy & Operation Manager - TikTok Sports Applicants are expected to have a solid experience in handling Product Team related tasks
Head of Agency Partnerships - Global Business Solutions - Hamburg Applicants are expected to have a solid experience in handling Management related tasks
Head of Policy - Trust and Safety Applicants are expected to have a solid experience in handling Trust&Safety Team related tasks
E-Commerce Operation Project Intern (TikTok Shop - Personal Care & Life) - 2025 Start (BS/MS) Applicants are expected to have a solid experience in handling Project intern related tasks
Data Science Manager - TikTok Ads Applicants are expected to have a solid experience in handling Data Analyst related tasks
eDiscovery Counsel Applicants are expected to have a solid experience in handling Legal Team related tasks
Content Governance Operation Manager - TikTok LIVE Applicants are expected to have a solid experience in handling Management related tasks
Senior Globalization TPM, TikTok Trust and Safety Applicants are expected to have a solid experience in handling Project Management related tasks
Network Engineer, High Performance GPU Network Direction - Seattle Applicants are expected to have a solid experience in handling Network Engineer related tasks
Software Engineer, TikTok Actor Integrity Foundation - Global Monetization (Ads) Applicants are expected to have a solid experience in handling Software Engineer related tasks
Head of Regulatory Applicants are expected to have a solid experience in handling Regulatory Team related tasks