Strategic Solutions Engineer, West job opportunity at CRESTA.

Home Jobs In United States Of America Tag: Solution Engineer Strategic Solutions Engineer, West position at CRESTA


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CRESTA Strategic Solutions Engineer, West
Experience: 8-years
Pattern: full-time
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Solution Engineer

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degreeBachelor's (B.Sc.)
United States Of America

Act as a consultative partner to customers—uncovering #business objectives, #technical environments, and operational challenges to map them to AI-driven solutions. __ Act as a consultative advisor to prospective #customers, uncovering operational workflows and #strategic #goals to #design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence. __ Lead #technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms. __ Qualify and translate customer requirements into #robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility. __ #Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered #virtual agents, real-time coaching, and analytics can deliver measurable business outcomes. __ Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases. __ Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT). __ Provide insights based on your experience with AI #technologies, #contact center transformation, and customer success strategies. __ Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and #market trends in AI, NLP, and contact center transformation. __ Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms. __ Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI—built on a proprietary #architecture using large and small language models—drives measurable ROI through automation, efficiency, and improved customer outcomes.

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