Strategic Solutions Engineer, East job opportunity at CRESTA.

Home Jobs In United States Of America Tag: Solution Engineer Strategic Solutions Engineer, East position at CRESTA


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CRESTA Strategic Solutions Engineer, East
Experience: 8-years
Pattern: full-time
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Solution Engineer

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degreeGraduate Certificate
United States Of America

Act as a consultative partner to customers—uncovering #business objectives, #technical environments, and operational challenges to map them to AI-driven solutions. __ Act as a consultative advisor to prospective customers, uncovering #operational workflows and strategic goals to #design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation #intelligence. __ Lead technical discovery sessions to understand customer #systems, including contact center infrastructure, telephony and IVR #architecture, and CRM/workforce management platforms. __ Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with #business value and technical feasibility. __ Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes. __ Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and #virtual agent use cases. __ Run ROI workshops and build business case #models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT). __ Provide insights based on your experience with AI technologies, #contact center transformation, and customer success strategies.

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