Technical Support Specialist job opportunity at Synthesia.

Home Jobs In United States Of America Tag: specialist Technical Support Specialist position at Synthesia


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Synthesia Technical Support Specialist
Experience: 2-years
Pattern: full-time
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Status:

specialist

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United States Of America

Investigate and troubleshoot complex #technical issues across the Synthesia platform __ Apply fixes, configuration changes, or validated workarounds where possible __ Escalate to Engineering with clear diagnostic details and impact assessments __ Reproduce reported issues in internal environments to identify root causes __ Analyse logs, data, and customer #configurations to support investigations __ Validate fixes or patches and confirm resolution with the customer __ Document findings, solutions, and technical procedures for future reference __ Collaborate with Product and Engineering #teams to report bugs and suggest improvements

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