Senior Manager, Enterprise Customer Success job opportunity at PostMan Inc.

Home Jobs In United States Of America Tag: Enterprise Success Senior Manager, Enterprise Customer Success position at PostMan Inc


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PostMan Inc Senior Manager, Enterprise Customer Success
Experience: 8-years
Pattern: full-time
Country:
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Status:

Enterprise Success

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degreeGraduate Certificate
loacation San Francisco, California, United States Of America
loacation San Francisco,..........United States Of America

Lead and coach a #team of 6–8 Enterprise CSMs supporting high-priority #customers across North America. __ Drive operational rigor across all core playbooks (Success Planning, Impact Reviews, Renewal Readiness) to ensure consistent, high-quality, outcome-focused engagements. __ Guide execution and performance through data-driven management, regular pipeline reviews, and targeted coaching on discovery, stakeholder alignment, and value articulation. __ Partner with #Sales and Solutions leaders on #account #strategy, renewal forecasting, and joint customer planning. __ Reinforce accountability for key metrics including GRR, #product adoption, and influenced expansion. __ Help CSMs anticipate renewal risks, identify opportunities to expand use cases, and get wider and higher in their #accounts. __ Identify friction points, refine workflows, and improve team efficiency through process and tooling improvements. __ Run disciplined team cadences including 1:1s, forecast reviews, and regional syncs. __ Surface insights from customer engagements to inform case studies, product roadmap priorities, marketing campaigns, and digital CS #programs. __ Support complex customer engagements directly when needed to #model strategic account management and executive-level communication.

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